Gina Marcela Alvarez Montealegre
Miami,FL
Summary
Bilingual professional (English/Spanish) with experience in customer service, administrative support, childcare, and event coordination. Skilled in client relations, schedule management, and effective teamwork. Recognized for strong communication skills, adaptability, and commitment to delivering excellent results in fast-paced and demanding environments.
Overview
9
9
years of professional experience
Work History
Babysitter
Private Family
Miami, Florida
01.2025 - Current
- Monitoring sleep schedules and adjusting accordingly if needed.
- Provide attentive, full-time care for two infants.
- Encouraged growth and learning through engaging, age-appropriate activities and play.
- Prepare bottles, snacks, and meals following specific dietary needs.
- Change diapers and ensure proper hygiene for both children.
- Create a safe, clean, and stimulating environment at all times.
- Communicate daily updates to parents regarding progress, routines, and needs.
Server
La Mordida Restaurant Bar and Grill
Clearwater, Florida
05.2024 - 10.2025
- Sold Colombian bakery products, providing personalized, and friendly customer service.
- Received, verified, and packed all orders from delivery platforms such as DoorDash, Uber Eats, and Grubhub, as well as online and phone orders.
- Maintained full knowledge of the menu and daily specials to enhance the customer experience.
- Prepared a variety of natural beverages, and operated the coffee machine efficiently.
- Sold and promoted edible and craft products from Colombia and Peru.
- Managed inventory and organized storage of the bakery’s production.
Server
Bahia Steak House
Tampa, Florida
10.2023 - 04.2024
- Trained new servers, ensuring they understood company culture and service standards.
- Served guests in a fast-paced environment and managed time for an optimal experience for each guest.
- Maintained full product knowledge of the menu and specials.
- Scheduled, confirmed, and managed reservations (as a host).
- Assisted in preparing the dining area ahead of each service.
- Facilitated a warm and welcoming environment by greeting and seating guests according to their preferences at open tables.
Volunteer
Ohana Pressure Washing INC.
Jacksonville, Florida
04.2019 - 06.2019
- Used Google Calendar to schedule meetings and organize company activities.
- Communicated with clients to confirm and follow up on appointments and services.
- Helped manage QuickBooks to create invoices, track expenses, and record payments to workers.
Volunteer
Jacksonville School For Autism
Jacksonville, Florida
02.2019 - 03.2019
- Understand and implement HIPAA compliance with medical records.
- Compiled students' health insurance information using various sources, including automated printers.
- Report, document, and communicate all irregularities and identified needs.
- File and organize all medical records and student information.
Human Resources Assistant
Avon
Medellin, Colombia
01.2018 - 07.2018
- Conducted new hire orientations and onboarding processes for incoming employees.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Managed English and Excel skills development programs.
- Coordinated logistics for human resources meetings.
- Managed Outlook calendars, scheduling meetings, appointments, and tasks.
- Operated the JDE platform to request FMR merchandise, and set up purchase and service orders.
Staff Assistant
Gloria Puerta Logistics
Medellin, Colombia
01.2017 - 07.2017
- Greeted customers and provided friendly customer service.
- Verified identification documents for guests checking into the facility during Colombiamoda and Colombiatex events.
- Answered inquiries about the facility and services offered.
- Provided directions to visitors navigating around the building complex.
- Resolved customer complaints in a respectful and understanding manner.
Education
Professional Development Courses - Leadership Training
SENA
Colombia, South America10-2020
Professional Development Courses - Leader Mentality
SENA
Colombia, South America10-2020
Professional Development Courses - Human Resources Administration
SENA
Colombia, South America08-2020
Bachelor of Arts - International Business
Universidad Pontificia Bolivariana
Colombia, South America10-2018
Professional Development Courses - Human Talent Management: Ethics in The Workplace
SENA
Colombia, South America10-2018
High School Diploma -
Gimnasio Militar Flavio Angulo Piedrahita
Colombia, South America12-2011
Skills
- Multitasking
- Teamwork
- Communication skills
- Adaptability
- Customer service
- Problem resolution
- Friendly, positive attitude
- Infant care
Timeline
Babysitter
Private Family
01.2025 - Current
Server
La Mordida Restaurant Bar and Grill
05.2024 - 10.2025
Server
Bahia Steak House
10.2023 - 04.2024
Volunteer
Ohana Pressure Washing INC.
04.2019 - 06.2019
Volunteer
Jacksonville School For Autism
02.2019 - 03.2019
Human Resources Assistant
Avon
01.2018 - 07.2018
Staff Assistant
Gloria Puerta Logistics
01.2017 - 07.2017
Professional Development Courses - Leadership Training
SENA
Professional Development Courses - Leader Mentality
SENA
Professional Development Courses - Human Resources Administration
SENA
Bachelor of Arts - International Business
Universidad Pontificia Bolivariana
Professional Development Courses - Human Talent Management: Ethics in The Workplace
SENA
High School Diploma -
Gimnasio Militar Flavio Angulo Piedrahita
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