Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Ginamaria Boljonis-Biele

Ginamaria Boljonis-Biele

Staten Island,NY
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Summary

Operations professional with proven ability to enhance service delivery and operational efficiency. Known for driving process improvements and fostering collaborative team environments. Reliable and adaptable, skilled in leadership and resource management.

Overview

18
18
years of professional experience

Work History

Operations Service Manager

Burlington
09.2020 - Current
  • Enhanced overall customer experience by implementing improvements based on feedback from clients and employees alike.
  • Managed a team of 50+ to ensure high-quality customer satisfaction and timely resolution of issues.
  • Coordinated with cross-functional teams to develop comprehensive solutions for complex business challenges.
  • Ensured seamless integration between various departments during periods of organizational restructuring or expansion efforts.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed receiving team, overseeing training, schedules and work assignments.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.

Customer Experience Manager

Michaels
06.2017 - 11.2019
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Increased employee retention through effective training and mentorship programs.

Office Manager

E & R News
02.2007 - 06.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing 30+ client inquiries or concerns via phone calls or email correspondence daily.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

No Degree - Bookkeeping & QuickBooks Certification

College of Staten Island, Staten Island, NY
09-2010

Skills

  • Operational efficiency
  • Workforce planning
  • Problem-solving
  • Workflow management
  • Reliable and responsible
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Work Planning and Prioritization

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off

Timeline

Operations Service Manager - Burlington
09.2020 - Current
Customer Experience Manager - Michaels
06.2017 - 11.2019
Office Manager - E & R News
02.2007 - 06.2012
College of Staten Island - No Degree, Bookkeeping & QuickBooks Certification

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Ginamaria Boljonis-Biele