Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ginamarie Cokins

League City,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

Palliative Care Attendant

Mary-Lisa Hernandez
10.2022 - 04.2023
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Evaluated patient histories, complaints, and current symptoms.

Palliative Care

Sheila’s Angels
10.2019 - 10.2022
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Direct Care Manager

Forgotten Angels
01.2010 - 03.2022
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

General Manager

Strand Emporium
08.2000 - 01.2010
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Visual Merchandiser

Maggie’s
08.1995 - 08.2000
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Developed cost-effective solutions for store displays to keep costs low and maximize profitability
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Utilized paper, fabric and props to create displays.
  • Scheduled regular maintenance and repair of displays for longevity.

Education

Associate Degree in Nursing -

College of The Mainland
Texas City, TX
05.2026

No Degree - Certified Nurse Aide

Penn Foster Career School
Scranton, PA
03.1996

High School Diploma -

Penn Foster Career School
Scranton, PA
06.1995

Skills

  • Guest Relations
  • Cleaning Procedures
  • Multi-Line Phone Systems
  • Tool Management
  • Client Needs Assessment
  • Emotional Support
  • Merchandise Sales
  • Attending Multiple Customers
  • Mobility Support
  • POS Transactions
  • Creative Solutions
  • Maintaining Clean Work Areas
  • Special Assignments
  • Recordkeeping

Timeline

Palliative Care Attendant

Mary-Lisa Hernandez
10.2022 - 04.2023

Palliative Care

Sheila’s Angels
10.2019 - 10.2022

Direct Care Manager

Forgotten Angels
01.2010 - 03.2022

General Manager

Strand Emporium
08.2000 - 01.2010

Visual Merchandiser

Maggie’s
08.1995 - 08.2000

Associate Degree in Nursing -

College of The Mainland

No Degree - Certified Nurse Aide

Penn Foster Career School

High School Diploma -

Penn Foster Career School

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Ginamarie Cokins