GinaMarie Leggio
Spring Hill,FL
Summary
To obtain a position utilizing my acquired skills while further advancing my abilities and experience.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Five Star Marine Service
Port Richey, FL
07.2022 - 08.2024
- Created invoices and maintained detailed records of customer work orders and transactions.
- Processed customer transactions efficiently, handling cash and processing credit card payments via card processing system accurately and securely.
- Leveraged strong communication skills to build rapport with customers during collection calls.
- Created shipping labels and coordinated with the receiving department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Created shipping labels, picking and packing online part orders.
Administrative/Designer Assistant
Create More Space
Spring Hill, FL
12.2021 - 07.2022
- Welcome and greet showroom guests and clients, and inform them of custom design services
- Ensure installation and service calendars are accurate and remain updated
- Support Field Installers and service Tech's schedules, send text and E-Mail reminders regarding upcoming appointments
- Create and process warehouse, field installer's and service tech job packets
- Plan and schedule meetings, presentations, other office-related events
- Answer phones in a professional manner, direct calls to appropriate persons take detailed messages
- Monitor office equipment, and supplies, request repair or restocking when necessary
- Ensure office and showroom is kept clean and organized at all times
- Maintain CRM and filing to ensure customer's information stays updated and accurate
- Provide visual support for sales presentations, creating sketches and working with programs to create designs and project estimates to potential clients
- Design follow up of design estimates sent
- Monitor and maintain posts and advertisements on social media platforms
- Create marketing materials for promotions and sales events.
Real Estate Administration
Filippone Real Estate Investments
Hudson, FL
06.2017 - 12.2021
- Maintain electronic and paper filing systems
- Negotiated with vendors and contractors for supplies and service
- Assist in collecting rent, preparing forms, documents and correspondence
- Research properties and market conditions to determine which are favorable for rehabilitation, re-sale or rent.
Customer Service Representative
TTEC Co.
Englewood, CO
04.2020 - 06.2020
- Work from home contract based customer service position.
Customer Service Associate
Sitel at Home Group, North America
02.2020 - 04.2020
- Work from home contract based customer service position.
Administrative Assistant
Hudson Furniture Showroom
Clearwater, FL
06.2017 - 02.2020
- Provide optimal service to customers in a courteous and professional manner
- Balance cash fund daily, prepare bank deposits
- Answer incoming calls, transfer or take message, check voice mail
- Monitor and maintain customer complaints, questions and concerns
- Maintain store filing system and run daily sales back log reports
- Assist visual merchandiser designing visuals for showroom floor.
Purchasing Manager
JLA Equipment Distributors
Clearwater, FL
02.2015 - 06.2017
- Maintain records of inventory of goods ordered and received
- Prepare and process purchase orders for supplies & equipment
- Processing customer purchase orders, sales orders and shipping
- Monitor customer credit limits and aged receivables
- Provide customer pricing, quotes and confirm discounts
- Process in house and Chain Account purchase orders & shippings
- Process and maintain freight claims with freight carriers
- Obtain multiple freight quotes and shipping details prior to shipping
- Administer on-line purchasing system.
Customer Service Manager
Space Age Services, Inc.
Tampa, FL
08.2001 - 05.2014
- Effectively and professionally manage a large number of incoming calls, emails and chats
- Keeping a record of customers interaction and details of actions taken in CRM system
- Re-direct calls as appropriate, take adequate messages or transfer to voicemail when required
- Prepare reports, letters and retrieve corporate documents
- Receive, read, sort, analyze and distribute incoming mail, memos and faxes
- Maintain an adequate inventory of office of supplies and maintenance of office equipment.
Accounts Receivable Manager
Armadillo Enterprises
Clearwater, FL
02.1999 - 02.2001
- Monitor, maintain and update all dealer accounts
- Approval of all new orders, credit limits, Textron Financial approvals and invoicing
- Credit card authorization via Internet
- Daily Bank deposits, reconciliation and cash application
- Compile, produce collection call list, letters, aging reports and monthly statements
- Extensive Rep Customer Service and troubleshooting.
Assistant Store Manager
Dress Barn, Inc.
Clearwater, FL
09.1996 - 10.1998
- Manage personal sales and profitability
- Operational efficiency, forecasting the needs of the store
- Strong leadership, supervisory skills, staff recruiting, training and people development
- Ability to handle multiple tasks in a demanding and continuously evolving environment
- Reports to overseeing Store Manager and/or Area/District Manager
- Organize, manage new merchandise through floor planning and visual merchandising
- Plan, conduct sales presentations, design, utilize sales materials, flyers and brochures
- Transfer, RTV'S (return to Vendor) and daily bank deposits
- Ensuring customer satisfaction, with Customer Service excellence.
Administrative Assistant
Superior Auto Body
Brooklyn, NY
05.1993 - 07.1996
- General accounting, bookkeeping, bank deposits & reconciliation
- Insurance claims processing and follow-ups
- Maintain office supply inventory, mail distribution, deliveries and shipping
- Running errands, meeting and greeting clients
- Organize, manage correspondence and information flow.
Education
Sales Associate -
Tampa School Of Real Estate
Tampa, FL01.2018
Digital Photography - Digital Photography
The New York Institute of Photography
New York, NY12.2011
Merchandise Management -
International Academy of Merchandising & Design
12.1997
High School Diploma -
Pacific/Penn Foster High School
Scranton, PA10.1995
Skills
- Customer Service
- Computer literate
- Reliability and Adaptability
- Attention to Detail
- Multitasking
- Excellent Communication
- Work Prioritization
- Organizational Skills
Timeline
Administrative Assistant
Five Star Marine Service
07.2022 - 08.2024
Administrative/Designer Assistant
Create More Space
12.2021 - 07.2022
Customer Service Representative
TTEC Co.
04.2020 - 06.2020
Customer Service Associate
Sitel at Home Group, North America
02.2020 - 04.2020
Real Estate Administration
Filippone Real Estate Investments
06.2017 - 12.2021
Administrative Assistant
Hudson Furniture Showroom
06.2017 - 02.2020
Purchasing Manager
JLA Equipment Distributors
02.2015 - 06.2017
Customer Service Manager
Space Age Services, Inc.
08.2001 - 05.2014
Accounts Receivable Manager
Armadillo Enterprises
02.1999 - 02.2001
Assistant Store Manager
Dress Barn, Inc.
09.1996 - 10.1998
Administrative Assistant
Superior Auto Body
05.1993 - 07.1996
Sales Associate -
Tampa School Of Real Estate
Digital Photography - Digital Photography
The New York Institute of Photography
Merchandise Management -
International Academy of Merchandising & Design
High School Diploma -
Pacific/Penn Foster High School