GinaMarie Leggio
Spring Hill,FL
Summary
To obtain a position utilizing my acquired skills while further advancing my abilities and experience.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Five Star Marine Service
07.2022 - 08.2024
- Created invoices and maintained detailed records of customer work orders and transactions.
- Processed customer transactions efficiently, handling cash and processing credit card payments via card processing system accurately and securely.
- Leveraged strong communication skills to build rapport with customers during collection calls.
- Created shipping labels and coordinated with the receiving department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Created shipping labels, picking and packing online part orders.
Administrative/Designer Assistant
Create More Space
12.2021 - 07.2022
- Welcome and greet showroom guests and clients, and inform them of custom design services
- Ensure installation and service calendars are accurate and remain updated
- Support Field Installers and service Tech's schedules, send text and E-Mail reminders regarding upcoming appointments
- Create and process warehouse, field installer's and service tech job packets
- Plan and schedule meetings, presentations, other office-related events
- Answer phones in a professional manner, direct calls to appropriate persons take detailed messages
- Monitor office equipment, and supplies, request repair or restocking when necessary
- Ensure office and showroom is kept clean and organized at all times
- Maintain CRM and filing to ensure customer's information stays updated and accurate
- Provide visual support for sales presentations, creating sketches and working with programs to create designs and project estimates to potential clients
- Design follow up of design estimates sent
- Monitor and maintain posts and advertisements on social media platforms
- Create marketing materials for promotions and sales events.
Real Estate Administration
Filippone Real Estate Investments
06.2017 - 12.2021
- Maintain electronic and paper filing systems
- Negotiated with vendors and contractors for supplies and service
- Assist in collecting rent, preparing forms, documents and correspondence
- Research properties and market conditions to determine which are favorable for rehabilitation, re-sale or rent.
Customer Service Representative
TTEC Co.
04.2020 - 06.2020
- Work from home contract based customer service position.
Customer Service Associate
Sitel at Home Group, North America
02.2020 - 04.2020
- Work from home contract based customer service position.
Administrative Assistant
Hudson Furniture Showroom
06.2017 - 02.2020
- Provide optimal service to customers in a courteous and professional manner
- Balance cash fund daily, prepare bank deposits
- Answer incoming calls, transfer or take message, check voice mail
- Monitor and maintain customer complaints, questions and concerns
- Maintain store filing system and run daily sales back log reports
- Assist visual merchandiser designing visuals for showroom floor.
Purchasing Manager
JLA Equipment Distributors
02.2015 - 06.2017
- Maintain records of inventory of goods ordered and received
- Prepare and process purchase orders for supplies & equipment
- Processing customer purchase orders, sales orders and shipping
- Monitor customer credit limits and aged receivables
- Provide customer pricing, quotes and confirm discounts
- Process in house and Chain Account purchase orders & shippings
- Process and maintain freight claims with freight carriers
- Obtain multiple freight quotes and shipping details prior to shipping
- Administer on-line purchasing system.
Customer Service Manager
Space Age Services, Inc.
08.2001 - 05.2014
- Effectively and professionally manage a large number of incoming calls, emails and chats
- Keeping a record of customers interaction and details of actions taken in CRM system
- Re-direct calls as appropriate, take adequate messages or transfer to voicemail when required
- Prepare reports, letters and retrieve corporate documents
- Receive, read, sort, analyze and distribute incoming mail, memos and faxes
- Maintain an adequate inventory of office of supplies and maintenance of office equipment.
Accounts Receivable Manager
Armadillo Enterprises
02.1999 - 02.2001
- Monitor, maintain and update all dealer accounts
- Approval of all new orders, credit limits, Textron Financial approvals and invoicing
- Credit card authorization via Internet
- Daily Bank deposits, reconciliation and cash application
- Compile, produce collection call list, letters, aging reports and monthly statements
- Extensive Rep Customer Service and troubleshooting.
Assistant Store Manager
Dress Barn, Inc.
09.1996 - 10.1998
- Manage personal sales and profitability
- Operational efficiency, forecasting the needs of the store
- Strong leadership, supervisory skills, staff recruiting, training and people development
- Ability to handle multiple tasks in a demanding and continuously evolving environment
- Reports to overseeing Store Manager and/or Area/District Manager
- Organize, manage new merchandise through floor planning and visual merchandising
- Plan, conduct sales presentations, design, utilize sales materials, flyers and brochures
- Transfer, RTV'S (return to Vendor) and daily bank deposits
- Ensuring customer satisfaction, with Customer Service excellence.
Administrative Assistant
Superior Auto Body
05.1993 - 07.1996
- General accounting, bookkeeping, bank deposits & reconciliation
- Insurance claims processing and follow-ups
- Maintain office supply inventory, mail distribution, deliveries and shipping
- Running errands, meeting and greeting clients
- Organize, manage correspondence and information flow.
Education
Sales Associate -
Tampa School Of Real Estate
Tampa, FL01.2018
Digital Photography - Digital Photography
The New York Institute of Photography
New York, NY12.2011
Merchandise Management -
International Academy of Merchandising & Design
12.1997
High School Diploma -
Pacific/Penn Foster High School
Scranton, PA10.1995
Skills
- Customer Service
- Computer literate
- Reliability and Adaptability
- Attention to Detail
- Multitasking
- Excellent Communication
- Work Prioritization
- Organizational Skills
Timeline
Administrative Assistant
Five Star Marine Service
07.2022 - 08.2024
Administrative/Designer Assistant
Create More Space
12.2021 - 07.2022
Customer Service Representative
TTEC Co.
04.2020 - 06.2020
Customer Service Associate
Sitel at Home Group, North America
02.2020 - 04.2020
Real Estate Administration
Filippone Real Estate Investments
06.2017 - 12.2021
Administrative Assistant
Hudson Furniture Showroom
06.2017 - 02.2020
Purchasing Manager
JLA Equipment Distributors
02.2015 - 06.2017
Customer Service Manager
Space Age Services, Inc.
08.2001 - 05.2014
Accounts Receivable Manager
Armadillo Enterprises
02.1999 - 02.2001
Assistant Store Manager
Dress Barn, Inc.
09.1996 - 10.1998
Administrative Assistant
Superior Auto Body
05.1993 - 07.1996
Sales Associate -
Tampa School Of Real Estate
Digital Photography - Digital Photography
The New York Institute of Photography
Merchandise Management -
International Academy of Merchandising & Design
High School Diploma -
Pacific/Penn Foster High School
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