Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Peck

Mount Joy,PA

Summary

Proven leader in housekeeping and facility maintenance, I excelled at Sodexo EVS by spearheading projects that significantly enhanced guest satisfaction and safety. With a knack for multitasking and strong organizational abilities, I led teams to improve service quality, achieving high compliance with standards. My expertise in staff training and development, alongside a commitment to exceptional customer service, consistently elevated operational efficiency and guest relations. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

19
19
years of professional experience

Work History

Lead Senior Housekeeper/Manager

Sodexo EVS
08.2012 - Current
  • Coordinated special projects such as deep cleanings or room renovations without disrupting normal business operations or guest experiences.
  • Handled guest complaints professionally, resolving issues quickly to maintain satisfaction while adhering to company policies.
  • Conducted regular safety briefings to minimize workplace accidents and promote a safe working environment for staff members.
  • Organized staff schedules and rotations to ensure optimal coverage during peak hours, contributing to a consistent guest experience.
  • Monitored inventory levels, ensuring sufficient supplies were always available for efficient operation.
  • Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
  • Improved overall cleanliness and presentation of the property by performing thorough daily inspections and addressing issues promptly.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed laundry sorting, washing, drying, and ironing.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Custodian

Donegal School District
02.2006 - 06.2012
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

Education

High School Diploma -

Copiague
Dixion Avenue Copiague NY 11726
06.1988

Skills

  • Multitasking efficiency

  • Strong Organizational Abilities

  • Team Leadership Qualities

  • Basic Computer Literacy

  • Interpersonal relationship building

  • Decision Making Aptitude

  • Customer Service

  • Staff Training and Development

  • Guest Relations

  • Staff Scheduling

  • Payroll understanding

  • Multitasking and Prioritizing

  • Attention to Detail

Timeline

Lead Senior Housekeeper/Manager

Sodexo EVS
08.2012 - Current

Custodian

Donegal School District
02.2006 - 06.2012

High School Diploma -

Copiague

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Gina Peck