Gina T. Mmahat
Metairie,LA
Summary
Dynamic, committed healthcare professional with over 27 years of experience in leadership, healthcare, wellness, marketing, customer service, and project management. Proven track record of driving operational excellence and fostering team development to enhance patient care and organizational performance. Skilled in implementing innovative strategies that attract top talent and improve employee engagement. Committed to leveraging extensive industry knowledge to contribute to the success of healthcare initiatives and promote a culture of continuous improvement.
Overview
32
32
years of professional experience
Work History
Director of Clinical Operations
OCHSNER HEALTH/MHM URGENT CARE
01.2012 - 04.2021
- Responsible for all clinic operations as it relates to strategic planning, service line planning, practice rationalization and healthcare infrastructure planning from a operational and financial standpoint.
- Directly managed 24 urgent care clinic locations assisting managers, staff and administration as part of the executive team.
- Responsible for the preparation and follow-up for Urgent Care accreditations and Joint Commission.
- Liaison to medical staff and other interdisciplinary areas through care coordination with lab, radiology, primary care, and other specialty areas.
- Lead project management team for the start-up of multiple clinics working with marketing and public relations.
Division Information Officer
EAST JEFFERSON HOSPITAL
11.2010 - 01.2012
- Responsible to the CIO and assists in the development and monitoring of strategic and tactical initiatives as well as fiscal responsibilities and management of outsourcer contract.
- Requires an extensive understanding of healthcare informatics, the ability to translate business requirements into viable solutions, and an extreme focus on customer service.
- Certified as a Superuser / Trainer for Cerner Applications, GE, Epic, Medseek, and NextGen.
- Works with key customer constituencies as a liaison/facilitator of information services through the outsourcer.
- Leads system selection and implementation planning.
- Analyzes requirements for business issues and works with key stakeholders to formulate solutions.
- Participates in key customer planning and budgeting.
- Participates in management level meetings with all IT employees.
- Rotational 24x7 on-call responsibilities for major system outages, disaster management, change control and compliance.
- Assisted with the build of the applications and database to successfully attest for Meaningful Use for all providers.
Physician Support Analyst
05.2005 - 11.2005
- Physician Liaison on project management team for enterprise wide system implementation.
- Team lead on implementation and rollout of the physician portal.
- Organize, manage, and implement project plans for implementing systems including marketing, communications and training.
- Sit on multiple hospital and physician committees.
- Collaborate with physicians in identifying opportunities for improving quality and efficiency through information technology; develop related policies and procedures.
- Consult with physicians on all information technology issues, including purchases, software/hardware installation and networking.
Physician Liaison
01.2003 - 05.2005
- Execute routine and special relationship management actions with targeted physicians and practice managers, and office personnel.
- Provide orientation, education programs and support to physicians and their staff.
- Support EJGH departments with regards to services provided to Medical Staff.
- Support contracted physicians.
- Assist with recruitment of physicians to the community and hospital.
- Identify and facilitate resolution of systemic and specific physician issues or concerns.
- Maintain the highest of confidentiality with information obtained.
Nurse Recruiter / Staffing Coordinator / Guest Services Representative
07.2000 - 01.2003
- Maintain all recruiting, interviewing and hiring aspects as it pertains to nursing, professional, technical and service positions.
- Key individual for maintaining records and data for Nurse Magnet accreditation and Joint Commission.
- Provide support to the hospital for the marketing and community relations as it relates to employment and recruiting.
- Responsible for the execution and management and supervision of contract staffing through outside agencies.
- Planned, organized and participated in recruiting events on a state and local level with optimal results.
- Work collaboratively with other healthcare organizations to achieve respect throughout the community.
- Acted as a liaison between patients/family and hospital administration.
Licensed Practical Nurse
East Jefferson General Hospital Health
10.1996 - 07.2000
- Worked as a staff nurse on, , Medical-Surgical, Post-Partum, Pediatrics and employed physician clinics.
- Assumed all responsibilities of surgery scheduling, referral coordination and pre-admit interviewing.
Medical Office Manager
DIABETES & METABOLISM ASSOCIATES
08.1991 - 06.1996
- Assumed all responsibilities as it relates to a multi-physician practice.
- Assisted in implementation of a new billing system and performed collections of Commercial, Private and State billing as needed.
Wellness Center Director
OCHSNER HOSPITAL / ELMWOOD FITNESS CENTER
05.1989 - 08.1991
- Implemented all Wellness Programs including Cardiac Rehab, Weight Management, Exercise Management – marketing, hiring, training, management, etc.
Education
Licensed Practical Nurse - undefined
NEW ORLEANS TECHNICAL COLLEGE/CHARITY SCHOOL OF NURSING
Psychology
UNIVERSITY OF NEW ORLEANS
New Orleans, LouisianaBachelor of Science - Healthcare Management
South University
Masters of Business Administration - General
Louisiana State University Shreveport
05.2026
Skills
- Multidisciplinary team collaboration
- Staff Management
- Relationship building and retention
- Project oversight
- Wellness services
- Hiring and recruitment
- Team Building
- Training and mentoring
Accomplishments
- Conducting classroom and field training sessions, organizing educational materials, designing new programs, attending continuing education courses, rapidly learning new technical data, providing training and mentoring for staff, utilizing state-of-the-art training software and audio-visual equipment, and tracking / monitoring of results to ensure effectiveness.
Timeline
Director of Clinical Operations
OCHSNER HEALTH/MHM URGENT CARE
01.2012 - 04.2021
Division Information Officer
EAST JEFFERSON HOSPITAL
11.2010 - 01.2012
Physician Support Analyst
05.2005 - 11.2005
Physician Liaison
01.2003 - 05.2005
Nurse Recruiter / Staffing Coordinator / Guest Services Representative
07.2000 - 01.2003
Licensed Practical Nurse
East Jefferson General Hospital Health
10.1996 - 07.2000
Medical Office Manager
DIABETES & METABOLISM ASSOCIATES
08.1991 - 06.1996
Wellness Center Director
OCHSNER HOSPITAL / ELMWOOD FITNESS CENTER
05.1989 - 08.1991
Licensed Practical Nurse - undefined
NEW ORLEANS TECHNICAL COLLEGE/CHARITY SCHOOL OF NURSING
Psychology
UNIVERSITY OF NEW ORLEANS
Bachelor of Science - Healthcare Management
South University
Masters of Business Administration - General
Louisiana State University Shreveport