Gina T. Patla
Annapolis,Maryland
Summary
Excellent interpersonal, communication and problem solving skills. Excellent organizational skills, detail oriented and able to work within strict timelines. Capable of managing multiple tasks in a fast-paced environment while remaining positive and energetic. Exceptional ability to organize, mentor, train and develop the skill and talent of others. Strong conflict resolution skills.
Overview
28
28
years of professional experience
Work History
Refractive Program Manager
Chesapeake Eye Care and Laser Center
2021.01 - Current
- Develop and implement sales strategies to increase profits.
- Retain excellent client satisfaction ratings through outstanding service delivery.
- Generate daily, weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Primary lead in the roll out of the SMILE (Small Incision Lenticule Extraction) procedure.
- Collaborate with Alcon and Zeiss preparing for and executing all necessary training for staff and surgeons.
- Proficient in operating all laser vision correction diagnostic and surgical equipment, including the, Alcon EX500, Alcon WaveLight TOPOLYZER, Visumax Femtosecond laser and Pentacam.
- Create, implement and monitor templates for both clinic and surgery to ensure maximum efficiency.
- Responsible for managing inventory and ordering all refractive clinic and surgical supplies and instruments.
- Perform complete eye exams, specializing in manifest refractions, diagnostic testing and thorough review past and present medical and family history to assist in determining candidacy.
- Review candidacy results provided by doctors and educate patients with all necessary information needed when considering laser vision correction surgery.
- Work closely with co-managing doctors to provide seamless care for co-managed patients.
- Develop patient friendly educational information to create clear communication to assist patients through the scheduling and post-operative process.
- Appropriately refer and direct patients that are not candidates, for alternative options when applicable, (clear lens exchange).
Clinic Manager, Cataract Team Lead
Chesapeake Eye Care And Laser Center
2012.06 - 2021.06
- Responsible for day to day clinical operations, including but not limited to scheduling technicians, scribes and testing technicians.
- Focused on relationship building with the clinical team to be able to understand, and better utilize each persons talents, as well as build areas they wish to improve on.
- Responsible for interviewing and hiring new employees.
- Cataract Team Lead. Created and implemented a new cataract evaluation process resulting in improved time efficiency, greater patient satisfaction, and increased conversions
- Lead cataract tech for conversions from manual to laser assisted cataract surgery and from single focus to premium lenses
- Proficient in performing biometry and corneal topography, including, but not limited to, the IOL Master 500/700, Lenstar, Pentacam, and OPD.
- Perform macular and optic nerve testing (OCT, Fundus photos via OPTOS).
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Founder and Owner
Brown Eyed Girl Surf Shop
2005.02 - 2010.09
- Created the Brown Eyed Girl Surf Shop brand and store front.
- Handled all aspects of day to day operation, including staffing, buying, marketing and event planning and merchandising.
- Focused on creative marketing and events to boost brand and profits, such as, sponsor for the Baltimore Raven Cheerleaders first NFL Cheerleader calendar and sponsor for the Special Olympics Polar Bear Plunge.
Sales, Project Manager
Verizon Wireless
1996.01 - 2004.01
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Responsible for handling the Escalated Call Line, due to the ability to calm people and situations and resolve issues effectively.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Certified Ophthalmic Technician C.O.T. -
Joint Commission On Allied Health Personnel
Minnesota City, MN07.2017
High School Diploma -
Paint Branch High School
Burtonsville, MD06.1991
Skills
- Prospecting Skills
- Converting Leads
- Social Perceptiveness
- Product and Service Knowledge
- Problem-Solving Strengths
- Inbound and Outbound Leads
- Complex Problem-Solving
- Patient Care Assessment
- Instructional Materials Development
- Establish Policies
- Clinical Quality Program Standards
- Training and Development
- Post-Sales Support
- Sales Expertise
- Market Research
- Interpersonal Communication Skills
- Staff Training
Timeline
Refractive Program Manager
Chesapeake Eye Care and Laser Center
2021.01 - Current
Clinic Manager, Cataract Team Lead
Chesapeake Eye Care And Laser Center
2012.06 - 2021.06
Founder and Owner
Brown Eyed Girl Surf Shop
2005.02 - 2010.09
Sales, Project Manager
Verizon Wireless
1996.01 - 2004.01
Certified Ophthalmic Technician C.O.T. -
Joint Commission On Allied Health Personnel
High School Diploma -
Paint Branch High School
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