Ginaury Monegro

• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Provided information about hotel amenities, services, and local attractions.
• Scheduled reservations for groups and special events.
• Inputted guest information into computer system accurately and securely.
• Monitored security cameras in lobby area as needed.

• Costumer service representative
• Provided exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction through clear and professional communication.

• Managed a high volume of customer interactions via phone, email, and chat, maintaining an average satisfaction.

• Identified customer needs and recommended tailored solutions, increasing upsell opportunities.

Streamlined service processes, reducing response times, while maintaining service quality.

Skilled in handling escalations and de-escalating challenging situations to maintain positive relationships.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Verified identity documents for new customers before opening accounts in accordance with company policies.