Gina Y Rovi Canfield
Homestead,FL
Summary
Highly skilled Senior Accounts Receivable professional with 27 years of experience in the Luxury hospitality industry. Proven record in managing receivables, ensuring timely collections, and maintaining accurate financial records for two hotels. Seeking to leverage my expertise to contribute to the financial efficiency of The Ritz-Carlton Hotel Company L.L.C. a Marriott International Company.
Overview
27
27
years of professional experience
Work History
Sr. Staff Accountant
The Ritz Carlton Key Biscayne, Miami
Miami
10.2020 - Current
- Manage the full cycle accounts receivable process, including invoicing, collections, and reconciliation
- Analyze aging reports to identify overdue accounts and implement effective collection strategies to maintain cash flow and ensure accounts remain in good standing
- Maintain accurate and up-to-date customer account records, ensuring data integrity and compliance
- Coordinate with the sales, Meeting and Special Events as well as front desk teams to resolve billing discrepancies and customer inquiries
- Prepare monthly accounts receivable reports for management, highlighting key metrics and trends
- Assist in the development and implementation of accounts receivable policies and procedures
- Train and mentor junior staff, promoting best practices in accounts receivable management
- Responsible of Monthly Credit Meetings discussing event credits, Direct Bills, and any potential threads
- Offer support to Income Auditor, General Cashier, Sr
- Assistant Director of Finance and Assistant Directors of Finance
- Report Directly to Market Director of Finance & Accounting
Dual Accounts Receivable Supervisor
The Ritz Carlton Key Biscayne, Miami
Miami
01.2012 - 01.2020
- Processed daily invoices and payments, ensuring accuracy and timeliness
- Reconciled customer accounts, addressing any discrepancies and ensuring accurate record-keeping
- Conducted credit checks and set up new customer accounts in accordance with company policies
- Monitored and followed up on overdue accounts, negotiating payment plans, as necessary
- Assisted in month-end closing activities, including preparing aging reports and journal entries
- Collaborated with other departments to resolve billing issues and enhance customer satisfaction
- Contributed to process improvements to streamline accounts receivable operations.
Dual Accounts Receivable Clerk
The Ritz Carlton Key Biscayne, Miami
Miami
01.2008 - 01.2010
- Generate and send invoices to customers
- Process deposits and final payments via checks, credit cards or wire-transfers
- Respond to customer inquiries about billing and payments
- Review and process contracts
- Establish Credit with our corporate office
- Attend Pre-conference meetings and site visits.
Group Reservations Coordinator
The Ritz Carlton Key Biscayne, Miami
Miami
01.2002 - 01.2008
- Coordinate Group Room Blocks booked by the Sales Department
- Generate room block addendums and obligation letters
- Apply concessions per contract
- Ensure all reservations billing per client are set prior arrival
- Providing updated rooming list to clients
- Develop and maintained positive working relationship with clients and colleagues at all organizational levels.
Skills
- Strong understanding of accounts receivable processes and best practices
- Excellent analytical critical thinking skills and meticulous Diligence
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Effective communication and customer service skills
- Ability to manage multiple tasks and prioritize effectively
- A positive, High-energy attitude with focus on customer satisfaction
- Ability to work in a dynamic challenging environment
- Able to work independent
- Payment processing
- Collections
- Auditing
- PMS, Opera, Oracle, CITY, Delphi
- Customer Service Management
- Credit Risk Management
- Research Skills
- Payment Processing
- Strong teamwork
- Data Entry
- Customer service understanding
- Process Improvement
- Multi-Line Phone Systems
- Budgeting and finance
- Fluent in Multiple Languages
- Customer relations skills
- Employee Mentoring
- Project assistance
- Schedule Coordination
- Customer service expertise
- Cash Handling
- Performance monitoring
- Leadership Qualities
- Customer Support
- Scheduling and Coordination
- Report Development
- Supply Replenishment
- Documentation abilities
- Recordkeeping expertise
- Project Planning
- Data Analysis
- Analytical Skills
- Time Management
- Self Motivation
- Adaptability and Flexibility
- Organizational Skills
- Problem-solving aptitude
- Adaptability
- Problem-solving abilities
- Analytical Thinking
- Active Listening
- Multitasking
- Excellent Communication
- Team building
- Idea Development and Brainstorming
- Relationship Building
- Interpersonal Skills
- Professionalism
- Professional Demeanor
- Team Collaboration
- Process Analysis
- Attention to Detail
- Teamwork and Collaboration
- Written Communication
- Task Prioritization
- Reliability
- Interpersonal Communication
- Effective Communication
- Goal Setting
- Decision-Making
Personal Information
Title: Sr. Staff Accountant
Languages
- English
- Spanish
Timeline
Sr. Staff Accountant
The Ritz Carlton Key Biscayne, Miami
10.2020 - Current
Dual Accounts Receivable Supervisor
The Ritz Carlton Key Biscayne, Miami
01.2012 - 01.2020
Dual Accounts Receivable Clerk
The Ritz Carlton Key Biscayne, Miami
01.2008 - 01.2010
Group Reservations Coordinator
The Ritz Carlton Key Biscayne, Miami
01.2002 - 01.2008
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