Ginaya Nation
Melissa,TX
Summary
A strong background in design and client relations is demonstrated, along with a passion for elevating customer experiences. Proven success in increasing profits through innovative design solutions and effective mentoring reflects a commitment to excellence. Enthusiasm for creating unique, tailored experiences aligns with a mission focused on artistry and personalization. Eager to contribute skills and insights to foster meaningful connections and bring visions to life.
Overview
10
10
years of professional experience
Work History
Head of Wedding Design / Kitchen Manager
Butterfly Cakery
Plano, TX
03.2023 - Current
- Increased store profit by over 100% within the first six months of accepting the position, specifically due to a revised design catalog for both retail and wedding-oriented cakes.
- Assist with marketing deployments and store branding by providing updated range of catalog offerings featuring hand-crafted two, three, and four-tier cakes and cupcakes
- Interface with clients weekly by providing custom-tailored recommendations and styles based upon their specific needs and 'vision' to create the best overall experience
- Oversee each design project from the beginning of cake development to result and delivery to ensure exemplary customer service and store execution
- Mentor and train all new team members and hold quarterly progress meetings to gauge performance and provide guidance on areas they would like to improve on
- Strengthened kitchen environment while setting a workflow balance among fellow employees
Head Retail Designer
Butterfly Cakery
Plano, TX
09.2021 - 03.2023
- Assisted with marketing deployments and store branding
- Helped to maintain all prep food items
- Oversaw inventory
- Stocked front case daily with fresh baked products for customers to purchase
Associate Trainer
Panera Bread
New Hartford, NY
04.2015 - 01.2021
- Mentor and train, or cross-train, new and existing team members.
- Held quarterly progress meetings to gauge performance.
- Provide guidance on areas in which team members would like to improve.
- Performed greatly during low and peak times, based on accuracy, peer evaluations, and high-volume stress/environment.
Education
Bachelor of Professional Studies - Baking and Pastry
The Culinary Institute of America
Hyde Park, NY08.2021
Bachelor of Science - Management
Utica College
Utica, NY05.2019
Skills
- Microsoft
- Leadership
- Time Management
- Adaptability
- Problem-Solving
- Technique and performance optimization
Passions
- House Plant Enthusiast
- Floral Arranger
- Travel & Cultural Eploration
Timeline
Head of Wedding Design / Kitchen Manager
Butterfly Cakery
03.2023 - Current
Head Retail Designer
Butterfly Cakery
09.2021 - 03.2023
Associate Trainer
Panera Bread
04.2015 - 01.2021
Bachelor of Professional Studies - Baking and Pastry
The Culinary Institute of America
Bachelor of Science - Management
Utica College
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