Gindy Gonzalez
New York,NY
Summary
To obtain a position where I can continue to utilize and expand on the skills and abilities I have acquired; providing professional service with a focus on decision making and customer interaction.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Mount Sinai OB/GYN & MATERNAL FETAL MEDICINE
New York, NY
07.2024 - 10.2024
- Serve as the primary point of contact for patients, addressing inquiries and concerns promptly and professionally.
- Coordinate patient appointments, referrals, and follow-up care to enhance patient flow and satisfaction.
- Managed insurance verification and billing procedures to ensure smooth and timely claims processing.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Demonstrated strong organizational and multitasking abilities in fast-paced environments.
- Collaborated with clinical and administrative staff to meet patient needs.
Patient Coordinator
Mount Sinai Cardiovascular Department
New York, NY
04.2024 - 07.2024
- Coordinated patient appointments and maintained appointment schedule.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Assisted customers through Call 4 Health Call Center and EPIC MyChart.
- Facilitated communication among healthcare teams via EPIC inbox messaging.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Monitored incoming faxes for medical records requests and distributed accordingly.
Payroll Administrator
XP Management LLC
New York, NY, NY
07.2023 - 11.2023
- Processed payroll information including salary, deductions, bonuses and vacation time for employees.
- Developed and implemented policies related to payroll processing procedures.
- Verified employee hours worked against timesheets provided by supervisors.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
Receptionist
Bevmax Office Centers
New York, NY
02.2019 - 01.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Notify company personnel of visitor arrival
- Answer, screen and forward incoming calls to appropriate departments.
- Responded effectively to sensitive inquiries or complaints.
- Organize license agreements.
- Scheduled and confirmed appointments and meetings for management team.
- Receive, sort and distribute daily mail or deliveries.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Criminal Justice
Borough of Manhattan Community College
true02.2020
CUNY Medgar Evers College
Brooklyn, NY08.2016
Skills
- NYC Food Handlers License Card
- Proficient in EPIC EHR System
- Organization and Efficiency
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Experience using OpenTable and Reserve
- Hospitality Skills
Languages
- Fluent speaker/writer in the Spanish and English Language
Timeline
Patient Coordinator
Mount Sinai OB/GYN & MATERNAL FETAL MEDICINE
07.2024 - 10.2024
Patient Coordinator
Mount Sinai Cardiovascular Department
04.2024 - 07.2024
Payroll Administrator
XP Management LLC
07.2023 - 11.2023
Receptionist
Bevmax Office Centers
02.2019 - 01.2023
Criminal Justice
Borough of Manhattan Community College
CUNY Medgar Evers College
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