Summary
Overview
Work History
Education
Skills
Timeline
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Julia Fetter

San Bernardino,CA

Summary

Proven professional with a track record of enhancing customer relations and debt recovery at ACA LLC. Leveraged assertiveness and stress tolerance to resolve disputes and foster timely payments. Skilled in debt recovery strategies and client relations, consistently achieving goals through effective communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Debt Collector

ACA LLC
03.2020 - 06.2021
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Appointment Scheduler

Waggy Trails
02.2019 - 03.2020
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Sales Associate

Chevron
01.2017 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Torrid
03.2016 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

South Pasadena High School
East Los Angeles
05.2017

Skills

  • Debt Recovery Strategies
  • Skip tracing techniques
  • Patience and Persistence
  • Goal-oriented mindset
  • Stress Tolerance
  • Client Relations
  • Payroll Processing
  • Customer research
  • Assertiveness
  • Payment Acceptance
  • Issue investigation
  • Presentation Skills

Timeline

Debt Collector

ACA LLC
03.2020 - 06.2021

Appointment Scheduler

Waggy Trails
02.2019 - 03.2020

Sales Associate

Chevron
01.2017 - 02.2019

Sales Associate

Torrid
03.2016 - 02.2019

High School Diploma -

South Pasadena High School

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Julia Fetter