Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ginelle Gertridge

Fall River,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Barrett's Restaurants
04.2019 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Managed bar program including seasonal cocktail lists, beer menus and wine selections.
  • Created schedules for all front of house staff while adjusting pars based upon upcoming events, and projections based off of previous years.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Developed department processes and procedures to boost customer satisfaction.

Retention Specialist

Comcast, Xfinity
08.2019 - 02.2021
    • Built constructive customer relationships to improve loyalty and recommendations.
    • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
    • Identified changing customer needs and adapted service strategies to meet them.
    • Evaluated current customer retention strategies and recommended improvements.

Service Manager

Texas Roadhouse
08.2016 - 06.2019
  • Ensured quality of food and beverage products before they would reach guests.
  • Hired and developed front of house staff.
  • Coordinated opening of location with various vendors, reps and officials.
  • Created contests and promotions to target various sales goals for staff.
  • Maintained strict cleanliness standards.
  • Created and maintained schedules for all staff
  • Resolved customer complaints in professional and timely manner.
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Bar Manager

Tavern On The Wharf
04.2015 - 08.2016
    • Closed out cash register and prepared cashier report at close of business.
    • Maximized customer service by training staff, overseeing operations, and resolving issues.
    • Kept alcoholic beverages well-stocked and organized to meet expected demands.
    • Adhered to state laws regarding alcoholic beverage services and customer regulations.
    • Performed bi-weekly bar inventory
    • Responsible for liquor orders to maintain stock and inventory at respectable levels

Lead Bartender

The Sail Loft
04.2012 - 02.2016
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
    • Closed out cash register and prepared cashier report at close of business.
    • Crafted special drink and cocktail menu items for seasonal offerings.

Education

High School Diploma -

Dartmouth High School
South Dartmouth, MA

Skills

  • Overseeing Employees
  • Customer Relationship Management
  • Managing Terminations
  • Supplier Relations
  • Time Management
  • Managing Cash Register
  • Managing Multiple Tasks
  • Managing Live Events
  • Income and Expense Management
  • Budgeting and Cost Control
  • Staff Management
  • Coaching and Mentoring

Certification

TIPS certification

Servsafe Manager Certification

Crowd Manager Certification


Timeline

Retention Specialist

Comcast, Xfinity
08.2019 - 02.2021

Manager

Barrett's Restaurants
04.2019 - Current

Service Manager

Texas Roadhouse
08.2016 - 06.2019

Bar Manager

Tavern On The Wharf
04.2015 - 08.2016

Lead Bartender

The Sail Loft
04.2012 - 02.2016

High School Diploma -

Dartmouth High School

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Ginelle Gertridge