Ginelle Rivers

• Directed day-to-day operations and logistics across five multi-state concierge healthcare locations, ensuring seamless coordination of personnel, inventory, laboratory services, and vendor partnerships.
• Act as the primary operational liaison between executive leadership, physicians, laboratory partners, vendors, software providers, and cross-functional teams to ensure successful execution of organizational initiatives.
• Built and managed strategic vendor relationships that improved operational efficiency, service quality, and organizational scalability.
• Coordinated vendor negotiations, service agreements, and contract implementation while maintaining compliance with organizational standards.
• Coordinate implementation of operational programs and vendor solutions across multiple markets while ensuring consistency and quality standards.
• Collaborate with outsourced laboratory facilities and software vendors to negotiate agreements and establish contracts.
• Evaluated operational performance and implemented workflow improvements that optimized resource allocation, reduced inefficiencies, and enhanced customer experience.
• Managed cross-functional collaboration between clinical, administrative, and external business partners to ensure project success and operational continuity.

Operational Highlights:

• Managed logistics across five healthcare locations spanning multiple states.
• Coordinated relationships with laboratory vendors, software providers, and external business partners.
• Led inventory management for medical supplies, physician equipment, laboratory kits, and specialty resources.
• Standardized operational workflows to improve efficiency across multiple locations.
• Managed implementation of new operational processes and vendor solutions.
• Partnered with executive leadership on organizational initiatives and continuous process improvement.
• Supported contract negotiations and vendor performance management.
• Coordinated cross-functional projects involving physicians, operations teams, laboratories, and technology vendors.

• Coordinated patient flow within a Level I Trauma Center while collaborating with physicians, nursing leadership, and multidisciplinary teams.
• Managed high-priority operational workflows in time-sensitive environments requiring rapid decision making.
• Trained and mentored new staff on operational procedures and emergency response protocols.
• Supported efficient allocation of medical equipment and clinical resources during high-volume operations.

• Offered immediate assistance in trauma emergency and routine paging situations to evaluate needs and deliver care.
• Furthered skills by actively taking part in employee training and taking classes in subjects to improve emergency care.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Liaised between nurses, physicians, patients and visitors.

• Supported distribution team by moving new merchandise to departments for restocking purposes.
• Assisted customers by providing expertise on each product, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
• Worked closely with management to solve problems and handle customer complaints.