Ginelle Walker
Harrisonburg,Va
Summary
Motivated and detail-oriented professional with extensive experience in customer service, data entry, and administrative support. Proven ability to deliver excellent customer experiences, maintain accurate records, and manage multiple tasks efficiently in remote and in-office settings. Dedicated to achieving organizational goals while providing outstanding service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Bridgewater Retirement Community
Bridgewater, VA
09.2024 - Current
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Helped residents walk with or without self-help devices.
- Provided emotional support to patients and families during difficult times.
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned bedridden patients to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Safety Partner
Sentara Rockingham Memorial Hospital
01.2024 - Current
- Monitored and ensured a safe environment for patients, visitors, and staff
- Conducted regular safety inspections and maintained compliance with safety protocols
- Managed records and documentation for safety audits and incident reporting
- Collaborated with teams to promote workplace safety and prevent hazards
- Provided training on safety practices to patients and hospital personnel
Program Support Tech
Augusta Correctional Center
01.2023 - 01.2024
- Monitored and ensured a safe environment for patients, visitors, and staff
- Conducted regular safety inspections and maintained compliance with safety protocols
- Managed records and documentation for safety audits and incident reporting
- Collaborated with teams to promote workplace safety and prevent hazards
- Provided training on safety practices to patients and hospital personnel
Customer Service Lead
Ashley Furniture Homestore
01.2018 - 01.2022
- Monitored and ensured a safe environment for patients, visitors, and staff
- Conducted regular safety inspections and maintained compliance with safety protocols
- Managed records and documentation for safety audits and incident reporting
- Collaborated with teams to promote workplace safety and prevent hazards
- Provided training on safety practices to patients and hospital personnel
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration
Education
CNA Certification -
Blue Ridge Community College
05-2024
Pre- Nursing -
Blue Ridge Community College
01.2024
Skills
- Client Support
- Client Engagement
- Accurate Data Entry
- Administrative Assistance
- Proficient in Software Applications
- Remote Team Engagement
- Communication
- Analytical Problem-Solving
- Adaptability
- Microsoft Office Suite
- Google Workspace
- CRM System Proficiency
- Data Entry and Management Tools
- Telecommunication Systems
- Observing responses
- Documenting behaviors
Certification
- CNA Certification
- BLS, CPR, and First Aid Certified
Timeline
Certified Nursing Assistant
Bridgewater Retirement Community
09.2024 - Current
Safety Partner
Sentara Rockingham Memorial Hospital
01.2024 - Current
Program Support Tech
Augusta Correctional Center
01.2023 - 01.2024
Customer Service Lead
Ashley Furniture Homestore
01.2018 - 01.2022
- CNA Certification
- BLS, CPR, and First Aid Certified
CNA Certification -
Blue Ridge Community College
Pre- Nursing -
Blue Ridge Community College
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