Ginene Chandler

Recently completed an intensive IT program focused on technical support and obtained the Google IT Support Professional Certificate. Developed strong skills in this field. Over 10 years of experience in customer service, honing abilities in customer relations, team building, and problem-solving through effective communication. Additionally, 6 years in the manufacturing industry equipped me with the ability to thrive in a fast-paced environment, efficiently building parts with precision and utilizing the 5S system. Seeking a career that offers growth opportunities and allows application of current skill set.

• Bryant and Straton College, Medical Assistant
• Merit America, Google IT Support Professional Certificate, Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security - all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
• Coursera, Technical Support Fundamentals - Installing & configuring computer hardware, software, and networks, The Bits and Bytes of Computer Networking - Standard protocols for TCP/IP and network services (e.g., DNS), Operating Systems and You: Becoming a Power User - Creating users, groups, & permissions for account access & installing, configuring, & removing software on Windows & Linux operating systems, System Admin & IT Infrastructure Services - Hardware maintenance, software & platform service & managing cloud concepts, IT Security: Defense Against the Digital Dark Arts - Cybersecurity, wireless security, cryptography and network security
• Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts
• Real Estate License