Ginette Alphonse
Pomona,NY
Summary
Dependable Resident Assistant Manager with more than 20 years of experience working with developmentally disabled residents . In-depth knowledge of behavior plans, staff action plans, money management, and communication skills. I work well in crisis situations such as aggressive behaviors. I work with staff to keep them calm and collected to keep all peoples as safe as possible. I work with staff to help them learn non verbal communication skills such as basic non verbal skills. I have worked with residents to further their independence and their communications skills.
Overview
35
35
years of professional experience
Work History
Direct Support Professional
NYS Office For People With Developmental Disabilities
Thiells , NY
2018.07 - 2022.07
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained entire family's schedule and organized events.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Assistant Residential Manager
Arc Of Rockland
Valley Cottage , NY
2014.05 - 2022.02
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Collected, recorded and deposited monthly rents from over six tenants.
- Reported and documented maintenance requests and scheduled appropriate services.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Office Manager
Spring Valley Medical Center
Spring Valley , NY
1999.05 - 2014.08
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Controlled finances to lower costs and keep business operating within budget.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Residential Counselor
St. Agatha's Home Of NY Foundling
Nanuet , NY
1988.06 - 2004.12
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Monitored and documented client progress toward meeting goals and objectives.
- Enforced policies and safety standards through building and room rounds.
CNA
Hillcrest Nursing & Rehabilitation Center
Spring Valley , NY
1987.09 - 1999.09
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
High School Diploma -
06.2012
Nusrsing Degree - Health And Science
06.2005
Skills
- Goal Setting
- Individual counseling
- Clinical Documentation
- Crisis Intervention
- Organization and Time management
- Computer proficiency
- Data management
- Troubleshooting
- Basic math
- Planning and Coordination
- Training & Development
- Interpersonal Communication
- Customer service
- Reading Comprehension
- Inventory Control
- Client Needs Assessment
- Personnel Scheduling
- Supporting Daily Living Needs
- Client Transportation
- Medication Management
- Crisis Prevention Intervention
- Safe Work Practices
Timeline
Direct Support Professional - NYS Office For People With Developmental Disabilities
2018.07 - 2022.07
Assistant Residential Manager - Arc Of Rockland
2014.05 - 2022.02
Office Manager - Spring Valley Medical Center
1999.05 - 2014.08
Residential Counselor - St. Agatha's Home Of NY Foundling
1988.06 - 2004.12
CNA - Hillcrest Nursing & Rehabilitation Center
1987.09 - 1999.09
Spring Valley High School - High School Diploma,
Orange Ulster Boces - Nusrsing Degree, Health And Science
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