GINEVA LAIJAS
Stockdale,Texas
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
19
19
years of professional experience
Work History
Representative
Avon
02.2017 - 03.2018
- Multitasking Task prioritization
- Researched current and relevant industry trends, competitor performance, and emerging technologies
- Communicated regularly with external and internal customers to understand and meet their needs
- Resolved or escalated business problems to keep operations moving smoothly.
3rd Key Manager
Dollar General
01.2006 - 07.2012
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Promoted friendly, prompt service to all customers
Teacher's Aide and Substitute
Head Start
08.2011 - 05.2012
- Organized materials and classroom spaces to boost teaching efficiency and success
- Helped struggling students to help each understand core ideas and improve their performance
- Maintained safe and healthy learning environment
- Assessed and reported on student progress and behavior
- Built relationships with students and parents to improve learning.
Supervisor
Burke’s Outlet
05.2020 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employee performance and coached and trained to improve weak areas.
Assistant Manager
Amax Auto Insurance
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Prompt computer skills
Education
High School Diploma - undefined
Stockdale High School
Stockdale, TexasSkills
- Job Assignments
- Priority Management
- Supervising Employees
- Guest Satisfaction
- Leadership
- Computer Skills
- Money Handling
- Multitasking
Timeline
Assistant Manager
Amax Auto Insurance
03.2023 - Current
Supervisor
Burke’s Outlet
05.2020 - 03.2023
Representative
Avon
02.2017 - 03.2018
Teacher's Aide and Substitute
Head Start
08.2011 - 05.2012
3rd Key Manager
Dollar General
01.2006 - 07.2012
High School Diploma - undefined
Stockdale High School
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