Ginevra Wasson
Monroeville,IN
Summary
Experienced Optician / Store Manager delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Diligent [Job Title] offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
Work History
Optician / Sales
Saint Joe Vision
10.2014 - Current
- Delivered exceptional customer service with warm and friendly demeanor, establishing strong rapport with customers.
- Actively listened to customers' concerns and questions, demonstrating empathy and understanding to provide personalized solutions.
- Thoroughly assessed customers' eye care needs, considering factors such as vision problems, family history, and lifestyle.
- Provided comprehensive information about frame styles, materials, and pricing, catering to individual preferences and budgets.
- Guided customers in selecting custom frames based on facial shape and style, ensuring best fit and appearance.
- Educated customers on lens options, including reflective coatings and production processes.
- Explained insurance coverage and applicable benefits, ensuring financial transparency.
- Maintained up-to-date records of customer interactions and transactions.
- Collaborated seamlessly with optometrists and other care professionals to ensure comprehensive customer service.
Office Manager
Cataract and laser Institute
Fort Wayne, IN
06.2013 - 10.2014
- Maintained accurate and up-to-date electronic health records (EHR) for patients, ensuring meticulous attention to detail.
- Updated patient information as needed and responded to inquiries from patients, addressing concerns with clear and concise information about laser eye procedures.
- Assisted in maintaining and organizing patient records, ensuring compliance with confidentiality and data protection regulations.
- Managed patient check-in and check-out processes efficiently, ensuring smooth and streamlined experience.
- Collected copayments and managed financial transactions with accuracy and professionalism.
- Scheduled and confirmed patient appointments, optimizing use of clinic resources and reducing wait times.
- Coordinated communication between patients and healthcare providers, facilitating timely sharing of important medical information.
- Assisted with preparation and organization of patient documentation for appointments, surgeries, and follow-ups.
- Monitored inventory levels of office supplies and clinical materials, placing orders as needed to maintain adequate stock.
- Provided administrative support to medical staff, including handling correspondence, filing, and data entry tasks.
- Ensured office environment remained clean, organized, and welcoming for patients and staff.
- Trained new administrative staff on office procedures, EHR systems, and patient interaction protocols.
Store Manager
Longer Optical
05.1988 - 05.2013
- Led team of optical staff, providing comprehensive guidance, training, and performance evaluations to ensure high productivity and exceptional customer service standards.
- Oversaw daily operations, including appointment scheduling, patient check-ins and check-outs, and efficient workflow management to enhance clinic efficiency and patient satisfaction.
- Developed and implemented training programs for new and existing staff, focusing on customer service excellence, technical skills, and compliance with industry standards.
- Conducted regular performance reviews, offering constructive feedback and setting clear goals to promote professional growth and team development.
- Streamlined appointment scheduling processes, ensuring optimal use of clinic resources and minimizing patient wait times.
- Coordinated with optometrists and other healthcare professionals to facilitate seamless patient care and communication.
- Monitored and managed inventory levels of optical products and office supplies, ensuring availability and reducing downtime.
- Addressed and resolved escalated patient concerns and complaints, maintaining positive and professional clinic atmosphere.
- Implemented workflow improvements and best practices to increase operational efficiency and support clinic's overall goals.
- Maintained accurate records of team performance, patient interactions, and operational metrics to support data-driven decision-making.
Education
High School Diploma -
Heritage High School
Monroeville, IN 09.1983 - 06.1987
Skills
- Visual Acuity Testing
- Computer Skills (EHR software, Microsoft Office Suite, scheduling systems)
- Prescription Interpretation
- Team Leadership and Management
- Workflow Management
- Inventory Management
- Compliance with Confidentiality and Data Protection Regulations
- Effective Communication and Interpersonal Skills
- Financial Transactions and Copayment Collection
- Data Entry and Record Keeping
Timeline
Optician / Sales
Saint Joe Vision
10.2014 - Current
Office Manager
Cataract and laser Institute
06.2013 - 10.2014
Store Manager
Longer Optical
05.1988 - 05.2013
High School Diploma -
Heritage High School
09.1983 - 06.1987
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