Ginger Akuna

Work History

Alamo Housing Authority/AARP Foundation

01.2025 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.

Advanced Call Center Technologies LLC/ Mr Cooper

09.2024 - 01.2025

Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in setting up and navigating their personal account website, making payments, and improving overall user experience.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

VP Home Sales

10.2021 - 08.2024

Explained features and advantages of listed homes to promote sales.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, and concerns.
Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our services to others.
Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Served customers with knowledgeable, friendly support at every stage from looking at homes, to negotiating an offer, and to closing and moving in to their new home.
Monitored service after sale and implemented quick and effective problem resolutions.
Stayed current on company offerings and industry trends.

Steiner Leisure

03.2004 - 03.2014

Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing related services and products.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.