Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ginger Andrike

Killeen,TX

Summary

Proven leader at AAFES with a track record of enhancing team performance and customer satisfaction. Excelled in employee training and mentoring, leveraging interpersonal skills and decision-making to drive results. Achieved significant improvements in sales and operational efficiency, demonstrating adeptness in inventory control and staff development. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shift Manager

AAFES
08.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Shift Manager

AAFES
11.2019 - 07.2022
  • Trained and mentored new employees to maximize team performance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Shift Manager

AAFES
01.2017 - 02.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.

Supervisor

AAFES
02.2016 - 03.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Office Assistant

AAFES
04.2007 - 07.2008
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.

Sales Associate

AAFES
06.2004 - 07.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Colby Community College
Colby, KS

High School Diploma -

Assumption High School
Republic Of The Marshall Islands
06.1992

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Workplace Safety
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Team Development
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Documentation And Reporting
  • Inventory Control
  • Interpersonal Skills
  • Staff Development
  • Delegation capabilities
  • Sales Strategies

Certification

  • RMA Graduate

Timeline

Shift Manager

AAFES
08.2022 - Current

Shift Manager

AAFES
11.2019 - 07.2022

Shift Manager

AAFES
01.2017 - 02.2019

Supervisor

AAFES
02.2016 - 03.2017

Office Assistant

AAFES
04.2007 - 07.2008

Sales Associate

AAFES
06.2004 - 07.2005

Colby Community College

High School Diploma -

Assumption High School

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Ginger Andrike