Ginger Hernandez
Granbury,TX
Summary
I am great in customer service and bilingual communication, adept at team leadership and decision-making. Successfully fostered positive work environments and demonstrating exceptional problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dollar General Market
08.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Independent Contractor
Dental Axis
11.2016 - 02.2023
- Provided exceptional customer service to the dental clinics and patients.
- Schedule any upcoming appointments for over 13 dental clinics.
- Provide any necessary information the patients asks for and answer any questions or concerns.
Sales Representative
Vonage
05.2011 - 03.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School Diploma -
Oscar Dean Wyatt
Fort Worth, TX05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Bilingual (spanish and english)
Timeline
Assistant Manager
Dollar General Market
08.2023 - 09.2024
Independent Contractor
Dental Axis
11.2016 - 02.2023
Sales Representative
Vonage
05.2011 - 03.2013
High School Diploma -
Oscar Dean Wyatt
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