GINGER BARLOW
Allentown,PA
Summary
Business graduate with experience in customer support, case management, data review, and problem solving. Strong analytical and written communication skills with the ability to evaluate information, identify patterns, assess issues, and provide clear, evidence-based solutions. Detail-oriented professional with experience following structured guidelines, managing multiple priorities independently, and delivering accurate, high-quality work in remote environments. Skilled in critical reading, observation, assessment analysis, and knowledge management.
Overview
5
5
years of professional experience
Work History
Customer Support & Case Analyst
Anthology
01.2021 - 05.2026
- Evaluated and analyzed customer inquiries to identify issues and determine appropriate resolutions.
- Managed inbound and outbound communications while maintaining accuracy and professionalism.
- Created, documented, and escalated cases using structured workflows and company guidelines.
- Conducted research using Amazon Q, SmartView, and internal knowledge bases to resolve complex questions.
- Reviewed information from multiple sources and provided clear, well-supported responses.
- Maintained detailed records and ensured consistency across customer interactions and case documentation.
- Worked independently in a remote environment while meeting productivity and quality standards.
- Applied critical thinking and analytical reasoning to assess customer concerns and recommend solutions.
Amazon Associate
Amazon Associate
09.2023 - 04.2024
- Selected, packed, and prepared customer orders efficiently and accurately.
- Troubleshot order discrepancies and inventory issues.
- Met productivity and quality performance goals in a fast-paced environment.
- Utilized technology and computer systems to track shipments and inventory.
- Assisted in resolving online order and package-related issues.
Part Time Lead Sales Associate
Shoe Dept. Encore
04.2021 - 01.2024
- Assisted management with daily operations and team support.
- Trained and guided new associates on customer service standards and store procedures.
- Resolved customer concerns through effective problem-solving and professional communication.
- Monitored store presentation, inventory organization, and operational compliance.
- Analyzed customer needs and provided product recommendations to support sales goals.
- Processed transactions, returns, discounts, and exchanges accurately.
- Maintained a positive customer experience while balancing multiple responsibilities in a fast-paced environment.
Education
Bachelor of Business Administration -
Temple University
Philadelphia, PASkills
- Analytical SkillsCritical ThinkingAssessment AnalysisObservation & EvaluationInformation ReviewEvidence-Based ReasoningProblem SolvingDecision MakingPattern RecognitionWritten CommunicationProfessional DocumentationReading ComprehensionResearchKnowledge ManagementCase ManagementAttention to DetailOrganizationTime ManagementIndependent Remote Work Quality Control Microsoft Excel
Timeline
Amazon Associate
Amazon Associate
09.2023 - 04.2024
Part Time Lead Sales Associate
Shoe Dept. Encore
04.2021 - 01.2024
Customer Support & Case Analyst
Anthology
01.2021 - 05.2026
Bachelor of Business Administration -
Temple University