Ginger Beltran
Shawnee,KS
Summary
Accomplished professional with a proven track record at GoodLife Innovations, enhancing client behavior and engagement through innovative teaching strategies. Expert in parent-teacher collaboration and heavy lifting, demonstrating exceptional team leadership and problem-solving skills. Achieved significant improvements in team performance and customer satisfaction, leveraging goal-setting and positive reinforcement methods. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Teacher (Supervisor)
GoodLife Innovations
05.2020 - Current
- Employed variety of teaching strategies and instructional techniques to suit each individual.
- Established and maintained standards of client behavior to provide a productive and organized environment.
- Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Packer/Shipper
Amazon
10.2021 - 07.2022
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Monitored outgoing packages for proper labels and accurate address information.
- Labeled containers, container tags or products.
Manager
Wendy's
04.2019 - 04.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Walmart
05.2014 - 09.2017
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk Clerk
Motel 6 Hotel
06.2016 - 05.2017
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Education
High School Diploma -
Antelope Valley High School
05.2011
Skills
- Parent-teacher collaboration
- Goal Setting and Achievement
- Behavior management techniques
- Positive Reinforcement Methods
- Heavy Lifting
- Reliable and Responsible
- Team Player
- Cash Management
- Administrative tasks
Certification
First Aid
Safety Care
Med Certification
CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Packer/Shipper
Amazon
10.2021 - 07.2022
Family Teacher (Supervisor)
GoodLife Innovations
05.2020 - Current
Manager
Wendy's
04.2019 - 04.2020
Front Desk Clerk
Motel 6 Hotel
06.2016 - 05.2017
Manager
Walmart
05.2014 - 09.2017
High School Diploma -
Antelope Valley High School
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