Ginger Bernsdorf
Lavallette,NJ
Summary
Bilingual yoga teacher with eight years experience in customer service, I excel in empathetic, people-oriented environments. My background in yoga enriches my customer interactions, allowing me to offer unique perspectives and solutions. My blend of customer service expertise and yoga practice make me an asset in roles that value compassion, diversity, and well-being.
Overview
5
5
years of professional experience
Work History
Registered Yoga Teacher
Rancho Coral (And Online)
03.2020 - Current
- Proficient in various yoga forms through continuous study, adapting to different student needs and preferences.
- Dedicated to ongoing learning and professional growth, regularly attending workshops and sessions to deepen yoga knowledge and teaching skills.
- Experienced in creating and holding space for meaningful ceremonies and mindfulness practices, fostering a sense of community and spiritual connection among participants.
- Proficient in guiding meditation and spiritual practices, enhancing mental clarity and emotional balance.
- Ability to tailor yoga sessions to individual needs.
- Known for an empathetic teaching approach, providing a supportive and nurturing environment for students of all levels.
Yoga Teacher
SoulSync Retreats
01.2023 - 10.2023
- Developed and led daily yoga sessions, tailored to various skill levels, focusing on enhancing physical, mental and spiritual well being.
- Highly skilled in delivering yoga instruction suitable for all levels, from beginners to advanced practitioners. Recognized for my ability to intuitively adapt shapes and sequences, ensuring a supportive and fun experience for each student.
- Conducted diverse ceremonies, creating a transformative experience rooted in connection.
- Actively involved in the planning and execution of retreat schedules, ensuring a harmonious flow of activities and addressing the holistic needs of all.
- Provided guidance in mindfulness and meditation techniques, aiding attendees in achieving deeper self-awareness, stress reduction, and emotional balance.
Server
A Salute
01.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Hostess
Gabriellas Steakhouse
10.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
CSR 1
Maximus Federal Services
11.2020 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Assisted clients with concerns in regards to applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Completed client requests and advised supervisors of special needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Provided comprehensive customer service to drive client satisfaction.
Server
Rooneys Restaurant
04.2019 - 10.2019
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Colegio Europeo
Heredia Costa Rica12.2015
Skills
- Bilingual
- Course planning
- Strong communications skills
- Social Media Presence
- Relationship Building
- Class Leadership
Timeline
Yoga Teacher
SoulSync Retreats
01.2023 - 10.2023
Server
A Salute
01.2022 - 12.2022
Hostess
Gabriellas Steakhouse
10.2021 - 12.2021
CSR 1
Maximus Federal Services
11.2020 - 10.2021
Registered Yoga Teacher
Rancho Coral (And Online)
03.2020 - Current
Server
Rooneys Restaurant
04.2019 - 10.2019
High School Diploma -
Colegio Europeo
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