Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

GINGER BOUCHARD

American Fork,UT

Summary

Experienced with Accounting/Bookkeeping with attention to detail, follow through and prioritizing skills. Proficient in customer service skills and in communicating with people of differing levels. Regarding financial matters. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Solid background performing quality assurance tesns. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Well-versed at identifying and documenting complex Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Quality Assurance Analyst I

Wells Fargo Auto
08.2018 - Current
  • Main Responsibilities for daily reports and set account reviews for internal auditor of auto loans
  • Maintaining federal, state and corporate requirements and regulations
  • Managed approximately 140+ incoming calls, emails and faxes per day from customers.
  • Maintained 10 -15 different reports monthly, (some were weekly, daily, monthly) had to report findings to various department managers.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Participated in requirements and used case reviews.
  • Created and achieved product quality objectives and met product specifications.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Fixed identified issues to improve workflows.
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Fixed identified issues to increase productivity and boost workflows.
  • Reported progress, test metrics and results to project stakeholders.
  • Designed, documented and executed test scenarios to identify software bugs.
  • Reported problems and concerns to management.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Performed tests and inspections to conform to established standards.
  • Reviewed production processes and identified potential quality issues.
  • Developed and implemented procedures to meet product quality standards.
  • Conducted data review and followed standard practices to find solutions.
  • Conducted investigations into questionable test results.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.

End Stage Collector

Wells Fargo Auto
07.2015 - 08.2018
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Trained new team members on scripts, company services, and collection strategies.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Reached out to approximately 150 account holders daily.
  • Reviewed accounts for compliance with repayment agreements.
  • Directed day-to-day collections functions.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Documented changes in accounts and on credit reports.
  • Investigated accounts with balance errors using accounting software.
  • Evaluated, researched and resolved discrepancies.
  • Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
  • Managed discharge and sale of default property.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Quantified debtor balances to avoid late payments and bad credit.

Office Manager

Livewire Electrical Engineering
08.2014 - 06.2015
  • Main Responsibilities were managing office organization, working with accounts receivable and payroll, invoicing, purchasing and logistics of day-to-day operations.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Administrative Assistant

Quality Disaster Cleanup
12.2013 - 07.2014
  • Main responsibilities include Account receivables/ Collections, Data entry, Telephone answering, maintaining communication with Clients and their Insurance Adjusters, job scheduling, job updates, bank deposits, etc.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Office Manager

Blue Horizon Leasing
08.2012 - 12.2013
  • Accounts Payable and Receivables, Payroll for two separate companies, Accounting for 47 different companies, Bank deposits, scheduling, State Licensing, Filing and submitting taxes, etc.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Florist

Margeaux's
10.2011 - 07.2012
  • Arrangements, cashier, customer service, all deliveries, data entry (orders)
  • 'Managed approximately 50 - 200 incoming Orders a day by customers.(depending on the holiday it could be more).
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Prepared potted plants and bouquets based on customer requirements.
  • Nurtured flowers to maintain quality and promote longevity.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Provided customers with care directions for flower arrangements.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Researched latest design trends, colors, and vendor products for use in new pieces.

Education

Diploma -

Wasilla High School
Wasilla, Alaska
05.1992

Skills

  • Excellent Organizational Skills
  • Customer Relations
  • Data Entry
  • General Accounting/ Payroll
  • Car loan process from beginning to collection process
  • Test Planning
  • Word Processing and Typing
  • Accounts Payable/ Receivables
  • Scheduling
  • PowerPoint
  • Automated phone system
  • Computer: Word, Excel, FoxPro, Peach Tree (accounting software), QuickBooks, Client runner (Restoration Management Software)
  • Improvement Recommendation
  • Group Presentations
  • Mentoring and Training
  • Issue Resolution
  • Project Management
  • Manual Testing
  • Call Monitoring
  • Technical Support
  • Report Analysis
  • Data Analysis
  • SharePoint
  • Automated Inventory Processes
  • Quality Assurance
  • Product Development
  • Process Implementation
  • Requirements Reviews
  • Quality Assurance Controls
  • Peer Relationships
  • QA Planning
  • Best Practices and Methodologies
  • Corrective Actions
  • Monitor Quality Control
  • Requirements Traceability Matrix (RTM)
  • Organizing and Prioritizing
  • Timelines and Milestones
  • Support Audits
  • Remote Video Conferencing
  • Configuration Review
  • Random Sampling
  • Compile Data
  • Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Assurance Analyst I

Wells Fargo Auto
08.2018 - Current

End Stage Collector

Wells Fargo Auto
07.2015 - 08.2018

Office Manager

Livewire Electrical Engineering
08.2014 - 06.2015

Administrative Assistant

Quality Disaster Cleanup
12.2013 - 07.2014

Office Manager

Blue Horizon Leasing
08.2012 - 12.2013

Florist

Margeaux's
10.2011 - 07.2012

Diploma -

Wasilla High School

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