Ginger Castillo

• Registration and clerical duties associated with registering, checking in and managing up to 40 patients throughout shift for Radiology Department.
  Other duties include:
• Escorting patients to changing rooms
• Deliver patient screening forms and labels to techs and nurses as needed
• Redirecting visitors and families
• Restocking changing rooms
• Sanitizing lobby, changing rooms and desk areas
• Communication with other staff as needed for patient care other various patient care or problem solving
• Assist radiology file room

Receptionist and concierge for memory care assisted living working with senior adults living with Alzheimer’s and Dementia.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
• Assist executive staff with administrative and clinical administrative tasks for business office, residents and family support
• Entertained or hosting of visitors, guests and residents
• Personal hygiene ordering and receiving for residents
• Answered large volume of incoming calls daily to resolve customer issues, schedule appointments or redirect them accordingly
• Provided callers with address, directions, company website and related information
• Responded to inquiries from callers seeking information
• Scheduled and confirmed appointments and meetings for senior management team
• Provided clerical support to company employees by copying, faxing and filing documents
• Troubleshot copy machines and printers and scheduled service as needed
• Corresponded with clients through email, telephone or postal mail
• Resolved customer problems and complaints
• Maintained confidentiality of information regarding clients and company
• Interim Activities Assistant when Activities Coordinators were out
• Filled in as Caregiver when short staffed
• Sorted, received and distributed mail correspondence between departments and personnel
• Managed multiple tasks and met time-sensitive deadlines
• Restocked supplies and submitted purchase orders to maintain stock levels
• Communicated with clients and staff to keep updated client records

• Front desk reception and dental office administrative support for up to 50 patients daily
• Check in patients, collect copays, pull charts, fill charts as needed for next day, verify and update demographic and treatment plans
• Reviewed each step of patient care and made proactive adjustments to avert issues
• Counsel patients on treatment plans and financial planning at time of service
• Gather referrals, x-rays and health histories as needed for services
• Call and fax scripts, answer multi-line phone system, scheduling, heavy customer service and any other support as needed.
• Maintained confidentiality of patient data and condition to safeguard health information
• Completed documentation of care, treatments plans and patient communications

• Front desk reception and check in for up to 70 patients daily
• Collect copays
• Update and verify demographic and insurance information
• Verified insurance coverage to prepare for upcoming patient appointments
• Scan medical records and lab results into patient charts
• Fax and send prescriptions electronically
• Fulfill medical records requests
• Advise patients of lab reports as given by providers
• Retrieve and follow up on voice mails
• Retrieve and send authorizations and referrals, insurance verifications and clinical operations
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
• Organized paperwork such as charts and reports for office and patient needs
• Prepared and maintained accurate digital health records for patients
• Supported office staff and operational requirements with administrative tasks
• Converted paper charts into digital files and uploaded to EMR system
• Provided educational documents and pamphlets to patients

New patient coordinating and scheduling.

• Create new charts for each new patient added to schedule daily
• Reviewed new patient paperwork before scheduling appointments
• Coordinated with four in house providers to set up new patient care
• Scheduling of existing patients and up to 20 new patients per day
• Confirmed patient appointments day before scheduled
• Enter and update all patient demographics and insurance information into Medisoft
• Gather all records from PCP or referring provider as needed for appointments
• Triage incoming phone calls and disperse calls to correct provider or office staff
• Research returned mail and faxes to resolve incorrect data issues for correct provider or patient as requested
• Pulling patient charts from chart room to prepare for next day patient flow or pack them for secondary offices when providers traveled to other regions
• Provide other support as needed for clinical flow of service

• Meet and greet customers with exceptional friendly and attention to individual details
• Developed and actualized customer service initiatives to decrease wait times
• Heavy customer service on phone and in person at front counter, beauty counter, photo counter and pharmacy counter cashier positions
• Understanding of store layout, coupons, sales and special pricing throughout store for additional customer service
• Cross trained to work front end, photo department, truck receiving, and help in pharmacy as interim tech assistant by filling script orders, maintain demographic and insurance information and wait on drive through customers
• Inventory count, ordering, restock merchandise

• Direct clinical patient care
• Meer and greet patients and parents
• Direct patients and parents to exam rooms
• Conduct vital signs and measures
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Draw blood using capillary stick or collect urine samples for lab testing
• Lab testing and controls for rapid flu, strep and urine cultures, lead testing, CBC, A1C and blood glucose testing and monitoring
• Prepare and give injections for vaccinations
• Assist provider with procedures
• Data entry for updating demographics and all patient care using EMR (Amazing Charts)
• ICD-9 coding, medical insurance and billing procedures, appointment scheduling, answer phones and triage calls while working front desk

• Externship Medical Assistant at Adult Endocrinology and Internal Medicine Clinics
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
• Meet, greet and welcome patients while updating well being since last office visit
• Escort patients to exam rooms
• Clean, sanitze and restock exam rooms between patients
• Check vital signs and measures, obtained medical history, medication information, symptoms and allergies and maintained all information and test results by recording data in EMR
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Collect blood with capillary stick and prepare specimens for diagnostic evaluation for A1C testing and glucose monitoring
• Assist podiatrist with podiatry procedures
• Assist nursing staff and patients with thyroid testing procedures and injections
• Performed clerical duties, such as word processing, data entry, answering phones, filing
• Schedule patients for follow up DEXA scans in Citrix program
• Complete 300 clinical hours performing most duties independently