Ginger Cooler
Haworth,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Self Employed
03.2016 - Current
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Developed and implemented an efficient work order system, streamlining the maintenance request process.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Evaluated employee performance regularly to identify areas for growth or improvement; provided constructive feedback accordingly.
Office Manager
Tunnell Maintenance
05.1995 - 10.2021
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Dispatcher
Hollis Police Department
07.2011 - 02.2016
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Certified Medical Assistant
Colonial Manor Nursing Home
12.2009 - 12.2015
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Certified Nursing Assistant
Sevier Health Care
06.1995 - 12.2009
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
No Degree - COC
AAPC
Online07-2020
High School Diploma -
Haworth High School
Haworth05-1995
Skills
- Dependable and consistent
- Attention to detail
- Professional communication
- Adaptability and flexibility
- Job prioritizing
Certification
COC-A
Timeline
Maintenance Supervisor
Self Employed
03.2016 - Current
Dispatcher
Hollis Police Department
07.2011 - 02.2016
Certified Medical Assistant
Colonial Manor Nursing Home
12.2009 - 12.2015
Certified Nursing Assistant
Sevier Health Care
06.1995 - 12.2009
Office Manager
Tunnell Maintenance
05.1995 - 10.2021
No Degree - COC
AAPC
High School Diploma -
Haworth High School
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