Ginger Dearborn
San Pedro,CA
Summary
Dynamic professional with extensive experience at Metro Cruise Services, excelling in compliance documentation and customer relations. Proven track record in conflict resolution and team leadership, enhancing operational efficiency and client satisfaction. Adept at coordinating workflows and implementing strategic initiatives to drive success in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Assistant Pier Supervisor
Metro Cruise Services
San Pedro, California
09.2021 - Current
- Ensured document compliance with local, state, and federal pier management regulations.
- Supervised daily operations of cruise ship passenger services at port facilities.
- Coordinated embarkation and disembarkation processes to facilitate smooth passenger flow.
- Mediated employee conflicts to achieve effective dispute resolutions.
- Maintained accurate reporting for management team and clients.
- Delegated tasks to staff, establishing clear priorities and goals.
- Liaised with port authorities to uphold regulatory standards.
- Resolved passenger inquiries and complaints promptly to maintain high satisfaction standards.
Real Estate Agent | Marketing Manager
Mather Inc. Real Estate
San Pedro, CA
11.2003 - Current
- Collaborated with brokers and agents to create targeted promotional materials.
- Analyzed market trends to uncover listing opportunities and pricing strategies.
- Coordinated open house events to display properties and attract prospective buyers.
- Implemented email marketing campaigns to nurture leads and sustain client relationships.
- Enhanced online presence through website optimization initiatives.
- Formulated and executed marketing campaigns to drive sales and profitability.
- Designed graphics and logos for advertisements, newsletters, and various marketing materials.
- Maintained strong client relationships to generate referrals and business opportunities.
Grant Writer Assistant
Orange Cares
Midway City, California
08.2012 - 07.2020
- Facilitated communication between departments to enhance collaboration and efficiency.
- Coordinated meetings to discuss project updates and address stakeholder concerns.
- Managed documentation processes to ensure accurate record-keeping and compliance.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Conducted research to inform strategic decisions and improve service delivery.
- Established relationships with external partners to streamline information sharing.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared detailed documents outlining project plans, timelines and budgets.
Supervisor, Field Service Care
Nextel Communications
Irvine, California
02.1998 - 05.2005
- Supervised field service team of 16 employees, optimizing daily operations.
- Conducted account analysis for high-level clients, providing timely resolutions.
- Developed and implemented new product training programs for customers.
- Maintained accurate records of employee performance and attendance metrics.
- Recruited, hired, trained, and mentored staff while managing evaluations and terminations.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with departments to streamline workflow processes between teams.
- Prepared performance reports for senior management, highlighting challenges and achievements.
Education
Some College (No Degree) - Business Administration And Management
Los Angeles Mission College
Sylmar, CASkills
- Compliance documentation
- Customer Relations
- Conflict resolution
- Computer skills
- Organizational skills
- Scheduling and coordinating
- Professionalism
- Teamwork and collaboration
- Multitasking
- Onboarding and orientation
- Client relations
- Leadership in teams
- Planning operations
- Coordinating workflows
Interests
11109876543211 , Copy of Ginger Dearborn Resume Share
Timeline
Assistant Pier Supervisor
Metro Cruise Services
09.2021 - Current
Grant Writer Assistant
Orange Cares
08.2012 - 07.2020
Real Estate Agent | Marketing Manager
Mather Inc. Real Estate
11.2003 - Current
Supervisor, Field Service Care
Nextel Communications
02.1998 - 05.2005
Some College (No Degree) - Business Administration And Management
Los Angeles Mission College
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