Ginger Garlick
Reno,NV
Summary
Customer service professional with multi-industry experience in client interaction, data management, and administrative coordination. Skilled in resolving customer inquiries, improving satisfaction rates, and fostering loyalty through empathetic communication. Proficient in MS Office Suite, scheduling software, Dentrix, Epic, and CRM tools.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
NDX NSEQUENCE (Dental Lab)
Reno, NV
05.2023 - 03.2024
- Ensured precise communication of case statuses and schedules through client interactions.
- Streamlined approval processes by coordinating virtual meetings between doctors and case planners.
- Read and deciphered, Dr. Prescriptions and entered case data into Magic Touch software.
- Kept doctors informed of progress and delivery dates of their cases.
Customer Service & Administrative Team Lead
NDX CONTINENTAL (Dental Lab)
Phoenix, AZ
02.2019 - 05.2023
- Oversaw a team of administrative staff, ensuring consistent delivery of high-quality customer service.
- Addressed client issues, expedited resolution times, and maintained strong client relationships.
- Managed inventory for technicians, ensuring uninterrupted operations, and quick case turnaround.
- Improved operational efficiency by introducing streamlined processes for invoice and case management.
- Assisted in recruiting, interviewing, and onboarding new administrative staff.
Property Manager
G. GARLICK Properties
Mesa, AZ
01.2009 - 01.2015
- Maintained tenant satisfaction by addressing complaints promptly and ensuring smooth day-to-day operations.
- Fostered positive relationships with tenants to ensure long-term retention and timely payments.
- Conducted apartment tours for potential tenants, and answered any questions.
Dental Assistant/Front Desk Receptionist
Dr. Bloomstein
Livingston, NJ
01.2002 - 02.2008
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Fabricated Temporary Crowns.
- Assisted with orthodontic procedures, including bracket placement, arch wire measurements, and cement removal.
- Fabricated Essix appliances.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
Education
Associate of Arts - Prerequisite Courses for Dental Hygiene
Community College of Southern Nevada
Henderson, NVSkills
- Dental case management
- Client communication
- Data entry, database management
- Billing
- Appointment scheduling
- Insurance verification
- Operational efficiency
- Customer service
- Experience in a high-paced clinical environment
- MS Office applications (including Word, Excel, and PowerPoint) and CRM software
- Dentrix applications
- Epic applications
Timeline
Customer Service Specialist
NDX NSEQUENCE (Dental Lab)
05.2023 - 03.2024
Customer Service & Administrative Team Lead
NDX CONTINENTAL (Dental Lab)
02.2019 - 05.2023
Property Manager
G. GARLICK Properties
01.2009 - 01.2015
Dental Assistant/Front Desk Receptionist
Dr. Bloomstein
01.2002 - 02.2008
Associate of Arts - Prerequisite Courses for Dental Hygiene
Community College of Southern Nevada