Ginger Gibson
Philadelphia,PA
Summary
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Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Indepenc
Philadelphia, Pennsylvania
09.2024 - Current
- Recorded all customer interactions into the database system accurately and completely.
- Consulted with customers regarding needs and addressed concerns.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
HCV Leasing Coordinator
Philadelphia Housing Authority
Philadelphia, USA
09.2022 - 08.2024
- Public housing, Housing Choice Voucher, Federally-assisted housing program
- Operating business machines and accounting software, including data processing systems (CRM) and spreadsheet programs such as Excel and Lotus
- Performed quality control review of the transactions completed by the Leasing Specialist while also maintaining a caseload of clients; also, is responsible for a wide range of activities related to determining and documenting participant eligibility, income, rent and contractual relationships with owners in support of HCV program operations;
- Understands and applies applicable MTW policies, agency procedures, and HUD regulations
- Answer telephone calls and communicates with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional;
- Responds timely to requests and inquiries from customers and staff, by phone, in person and by written communications
- Determines customer needs and provides the information or assistance required to satisfy the customer needs
Office Assistant
Access Home Care
Philadelphia, USA
06.2022 - 07.2022
- Update Authorization and subscriber data in billing system for all new and existing clients, Make changes to authorization's
- Entered data proficiently into excel spreadsheets, proficient in Microsoft office excel; coordinator contact information, caregiver's timesheet hours, verify timesheets and hours, collecting and filing paperwork
- Track and verify clients' Medicaid status; insurance verification systems such as NaviNet & Promise
- Provided excellent oral communication through phone, superb written skills, contact caregivers regarding timesheets, excellently worked closely with team of co-workers, maintained good time management
- HHA Exchange system; Maintenance for calls, dashboard
Remote Tort Intake Specialist
Procom
New Jersey, USA
06.2021 - 07.2021
- Provided 1200+ potential clients to various law firms, increased revenue
- Maintained availability to answer calls above 97%, greatly decreasing how many missed calls came into the entire call center, especially during busy times
- Provided excellent oral skills, excellent computer skills, Review injury aspects of legal claims, Conduct detailed client intakes
Education
Bachelor of Science - Business Administration
Johnson and Wales University
05.2022
Skills
- Customer service excellence
Additional Qualifications
IBISWorld, Business Insights, EBSCO, Statista, Senior Business Capstone, Glo-Bus Competition, Team Member, 01/22, 05/22, Online business strategy competition, Created a new product line for Drones with detailed sales and evaluation plans. Conducted research on the industry and the company to form a SWOT analysis. Conducted and reported detailed financial analysis on Drone companies using multiple databases, served on a team of five members., JWU OFFICIAL TENNIS TEAM, Team Member, 01/22, 04/22, Participated in weekly official games, and practice. Traveled to different states with team.
Timeline
Customer Support Specialist
Indepenc
09.2024 - Current
HCV Leasing Coordinator
Philadelphia Housing Authority
09.2022 - 08.2024
Office Assistant
Access Home Care
06.2022 - 07.2022
Remote Tort Intake Specialist
Procom
06.2021 - 07.2021
Bachelor of Science - Business Administration
Johnson and Wales University