Ginger Gonzalez

• Renegotiated contracts with expiring accounts to continue relationships with clients.
• Offered strategic recommendations to clients on updates to federal and state policies.
• Facilitated project teams by providing review and analysis of applicable regulatory guidelines and project regulatory assessments.
• Wrote, reviewed, and edited proposals for contracts.
• Collaborated with lobbyists to keep clients apprise of policy changes and updates.
• Researched and reviewed government policies to advance client needs.
• Represented company and promoted services at conferences and industry events.
• Communicated by phone, email and traveled for face to face contact for 40 accounts.
• Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Improved success of program by making proactive adjustments to operations.
• Provided support for new clients, increasing their revenue by 30-40%.
• Oversaw team of personnel focused on compliance and training.
• Coordinated, managed and implemented auditing projects for the largest counties in the state of California.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on state policy details and milestones.
• Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
• Developed effective training plans based on department needs and objectives.
• Scheduled and taught in class and online trainings to educate clients on proper use of system and state policy.
• Recorded and edited videos to facilitate remote learning.
• Generated reports detailing findings and recommendations.

• Scheduled and taught in class and online courses to increase learning opportunities.
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Counseled department heads regarding compliance risks and standards.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Prepared training programs to improve compliance at all levels.

Supported victims, family members and witnesses through law enforcement, healthcare and social services.

• Provided comprehensive assessment, goal setting and service plans.
• Attended interagency meetings and networked to create community partnerships.
• Liaised with members of justice system on behalf of client.
• Collected statistical data and updated documentation to maintain client records.
• Accompanied clients to court to clarify processes and procedures.
• Constructed referral list of agencies and community resources for victims' to provide aftercare services.
• Secured housing, medical care and employment for clients by collaborating with various community agencies.
• Interviewed clients and family members to obtain key information for case planning and management.
• Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
• Attended over 50 hours of meetings, conferences and training courses to advance professional knowledge of social work.

• Delivered youth transitional assistance in areas of education, life skills and career development.
• Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
• Maintained safety and security of youth under care.
• Implemented group activity plan according to state licensing and organization guidelines.
• Planned and executed activities to promote skill and talent development.
• Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
• Coordinated transitional services for youth of diverse backgrounds.
• Maintained documentation and records of training activities and group events.
• Collaborated with other professionals to plan and coordinate care for clients.