Ginger Hall
Vancouver
Summary
Project Manager with 6+ years of experience leading residential construction projects and 10+ years in customer quality assurance. Skilled in scheduling, budgeting, and subcontractor management, with a proven track record of delivering multimillion-dollar projects on time and within scope. Recognized for building strong client relationships and driving process improvements that enhance efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Construction Project Manager
Vulcan Design and Construction
Vancouver
06.2025 - Current
- Manage full-cycle residential construction projects (patios, decks, siding, roofing, grills) ensuring on-time and within, budget completion.
- Created and managed change orders, project schedules, and material procurement to reduce delays.
- Provide daily client communication, resulting in consistently high satisfaction scores.
- Coordinated subcontractors and internal teams to streamline operations and improve workflow.
Project Coordinator / Customer Service Specialist
High Performance Homes
Vancouver
12.2024 - 05.2025
- Directed 8-12 concurrent projects weekly, encompassing roofing, windows, siding, and gutters.
- Maintained proactive client communication throughout project lifecycle, creating addendums and change orders via DocuSign.
- Trained and onboarded new team members, decreasing ramp-up time by 20%.
- Delivered weekly progress reports to Installation Manager and VP of Operations for informed decision-making.
- Helped create training manuals with processes and procedures to increase efficiency.
Project Manager
Top Build
Vancouver
10.2023 - 06.2024
- Supervised crews and independent contractors to complete residential installations of spray foam, rigid foam board, fiberglass blanket batt insulation, on schedule and to code.
- Managed budgets and tracked material/labor costs to keep projects within financial scope.
- Audited inventory and vehicle records to ensure compliance and reduce overhead costs.
- Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle
- Ensured compliance with regulatory requirements and industry standards throughout the duration of each project
- Conducted daily job site inspections ensuring steady workflow and a safe job site.
Team Lead Project Coordinator
High Performance Homes
Vancouver
07.2021 - 10.2023
- Oversaw 8 to 12 projects weekly, while mentoring new coordinators and developing team schedules.
- Acted as the primary escalation point for client issues, resolving concerns quickly to preserve satisfaction.
- Partnered with leadership to create positive solutions for material delays, labor coverage, and delivery timelines.
- Achieved multiple company awards for top revenue generation and customer excellence (MVP, Net Good Business, Top Project Coordinator).
- Company MVP Award – High Performance Homes (2022, all 4 quarters) -
- Top Project Coordinator – High Performance Homes (2022, Q2, Q3, Q4)
- Net Good Business Award – High Performance Homes (2022, Q1 & Q4) - Generated over $11M in revenue across projects in 2022
Scheduling Coordinator
Premier Services Group
Clackamas
11.2020 - 07.2021
- Responsible for the efficient scheduling of residential flooring installations and repairs, re-work, and punch list activities while remaining organized and precise.
- Utilized internal CRM systems for customer management.
- Developed and maintained effective, professional, and timely communications with customers and internal departments regarding processes and procedures.
- Communicated daily with onsite subcontractors to ensure smooth installations and repairs
- Worked within industry-specific software to coordinate account activities internally.
- Utilized time management and strategic thinking skills to prioritize tasks to exceed customer expectations and project deadlines.
Dispatcher
First Transit
Portland
12.2019 - 11.2020
- Responded to customer inquiries and needs in a timely manner.
- Served as point of contact for customer complaints and escalation procedures.
- Oversaw road service, dispatched carriers by tracking trip performance, weather, and traffic conditions.
- Created and updated bus routes to accommodate scheduled trips.
- Completed a variety of daily reports and clerical duties
- INIT, MDT, Trapez
Education
Business - Some College
Clark College
Vancouver, WASkills
- Procore and Smartsheet
- Microsoft Project and Salesforce
- DocuSign and CRM Systems
- Budgeting and Forecasting
- Schedule Coordination
- Customer Relations
- Subcontractor Management
- Quality Assurance
- Residential Construction and Renovation
- Materials Management
- Training and Development
- Team Leadership
- Process Improvement
- Operations Management Specialist
Systems
- Microsoft Office, Calendly, Salesforce, ZOHO, DocuSign, Quick Books, Net Suite, Blue Beam
Timeline
Construction Project Manager
Vulcan Design and Construction
06.2025 - Current
Project Coordinator / Customer Service Specialist
High Performance Homes
12.2024 - 05.2025
Project Manager
Top Build
10.2023 - 06.2024
Team Lead Project Coordinator
High Performance Homes
07.2021 - 10.2023
Scheduling Coordinator
Premier Services Group
11.2020 - 07.2021
Dispatcher
First Transit
12.2019 - 11.2020
Business - Some College
Clark College