Accomplished Supervisor skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Ginger Harris
Cocoa,FL
Summary
Overview
26
years of professional experience
Work History
Volunteer Work
Event Organizer
09.2021 - 05.2023
Job overview
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Coordinated schedules and timelines for events.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Inspected event facilities to confirm conformance to customer requirements.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Utilized social media to promote events and increase attendance.
- Responsible for raising donations of $16,500 over two fundraising events/campaigns
Chico's FAS
Assistant Store Manager
12.2015 - 04.2017
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Ticketmaster/Live Nation
Trainer
10.2007 - 04.2011
Job overview
- Trained and mentored new hires for sales and customer service departments, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed and led curriculum team in rewriting of new training manuals.
- Traveled between call centers in Wv and Tx to facilitate initial implementation and training of new training materials across both call centers.
- Trained and mentored approximately 250-350 new personnel per year to fulfill various roles
Ticketmaster/Live Nation
Customer Service Supervisor
07.2004 - 10.2007
Job overview
- Developed and maintained strong relationships with team members to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Responsible for team of 30 meeting and exceeding set service metrics.
- Assisted in supervisor scheduling, time off requests, and interviewing and hiring recommendations to hiring manager.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Led regular customer service meetings to review progress identify challenges and provide feedback
Verizon
Verizon Small Business Services Consultant
10.1997 - 11.2003
Job overview
- Analyzed new and existing small business customers phone service needs to identify root causes of customer problems and recommend specific products and services to meet specific business needs.
- Training class assistant.
- Worked on assignment as floor training supervisor for new trainees.
- Conflict resolution.
- Highest single sale in high speed internet lines statewide for 1996.
- Exceeded monthly sales goals.
Education
Marshall UniversityHuntington, WV
Some College (No Degree) from Counseling And Rehabilitation
University Overview
George Washington High SchoolCharleston, WV
Diploma from College Prep
06.1992
University Overview
Skills
- Customer Relations
- Customer Service and Engagement
- Customer Experience
- Attention to Detail
- Records Management
- Upselling and Cross Selling
- Staff Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Organizer
Volunteer Work
09.2021 - 05.2023
Assistant Store Manager
Chico's FAS
12.2015 - 04.2017
Trainer
Ticketmaster/Live Nation
10.2007 - 04.2011
Customer Service Supervisor
Ticketmaster/Live Nation
07.2004 - 10.2007
Verizon Small Business Services Consultant
Verizon
10.1997 - 11.2003
Marshall University
Some College (No Degree) from Counseling And Rehabilitation
George Washington High School
Diploma from College Prep
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