Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience in various administrative tasks such as preparing agendas and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Secretary
Bradford Elementary
07.2015 - Current
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Processes student registrations and withdrawals.
Uses Frontline and Skyward daily.
Answers multi-line telephones and greeted visitors and parents to facilitate office operations.
Maintains an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
Performs clerical and administrative support duties to optimize workflow procedures.
Ensuring timely communication with parents, teachers, and administrators.
Manages inventory of school supplies and equipment, ensuring adequate resources were available.
Documents attendance daily.
Coordinates calls between parents, teachers, and administration to address student needs.
Enhances the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
Contributes to the development of school policy manuals by researching best practices in education administration.
Enhances office organization by implementing efficient filing systems and streamlining daily operations.
Promotes a safe environment by collaborating with administrators on emergency preparedness plans and drills.
Exercises judgment within school policy guidelines to alleviate principal's workload.
Facilitates a positive working environment through conflict resolution efforts among staff members when necessary.
Manages phone and email correspondence and handled incoming and outgoing mail and faxes.
Manages filing system, entered data and completed other clerical tasks.
Assists coworkers and staff members with special tasks on daily basis.
Manages paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Completes forms, reports, logs, and records to quickly handle all documentation for human resources.
Office Manager
Salvation Army Adult Rehabilitation Center
08.2008 - 05.2015
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided financial service to people in need of help with utility bills and rent.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Helped to find benefits, employment and housing for homeless clients.
Prepared documents for monthly board meetings.
Recorded minutes from the board meetings.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Controlled finances to lower costs and keep business operating within budget.
Coached new hires on company processes while managing employees to achieve maximum production.
Reported to senior management on organizational performance and progress toward goals.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained daily deposits from the lodge, church, and thrift store.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Banker
State National Bank Of Texas
06.2002 - 07.2006
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Educated customers on features and benefits of banking products and services.
Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Opened, closed, and updated accounts for customers.
Balanced teller drawers and ATM cash.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Provided advice on different bank products and financial options.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Collaborated with other departments to confirm compliance with banking procedures and regulations.
Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Trained new hires on customer service policies and procedures.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Athletic Director Intern/Assistant Basketball Coach at University of Pittsburgh at BradfordAthletic Director Intern/Assistant Basketball Coach at University of Pittsburgh at Bradford