Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ginger Howard

Cape Coral

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Manager

Rib City
Cape Coral
05.2013 - Current
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, interviewed and hired qualified staff for open positions.

Server

Eggs Up Grill
Myrtle Beach
04.2003 - 04.2004
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked food before serving it to customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared drinks according to standard recipes.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.

Head Server

Sonny's Real Pit Bar-B- Q RESTAURANT
Fort Myers
03.1995 - 08.2003
  • Greeted guests, provided menus and answered questions regarding menu items.
  • Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
  • Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
  • Managed cash register operations including ringing up orders and processing payments accurately.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
  • Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
  • Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
  • Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.

Education

High School Diploma -

Socastee Harrace High School
South Carolina
01-1989

Skills

  • Operational management
  • Budgeting
  • Inventory control
  • Regulatory compliance
  • Staff recruitment
  • Customer service
  • Goal setting
  • Communication skills

Certification

  • Safe-Serv certified

Timeline

General Manager

Rib City
05.2013 - Current

Server

Eggs Up Grill
04.2003 - 04.2004

Head Server

Sonny's Real Pit Bar-B- Q RESTAURANT
03.1995 - 08.2003

High School Diploma -

Socastee Harrace High School

Similar Profiles

CREATE PROFILE