Ginger Hunter
Placerville,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff and customer support. Responsible, positive, punctual and self-motivated. Passionate about work and love interacting with people and providing exceptional service with a caring approach. Able to grasp new concepts quickly and excellent capacity to retain new information.
Overview
10
10
years of professional experience
Work History
Optometry Receptionist/Technician Apprentice
Dr. Robert A. Hoffman OD - Folsom, CA
04.2023 - 09.2023
- Pre test patients for Optometrist
- Performing basic eye exams and tests
- Using diagnostic instruments (Auto-refractor, Icare, Virtual Vision, Optomap Retinal Imaging )
- Enhanced patient satisfaction by efficiently scheduling appointments and managing check-ins.
- Organizing patient records and files.
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
- Collaborated with the optometry team, ensuring seamless coordination of daily tasks and responsibilities.
- Responded proactively to unexpected scheduling changes or emergencies, effectively adjusting appointments and notifying all relevant parties as needed.
- Answered multi line calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintaining ophthalmic equipment
- Taking patient medical histories
- Checking patients vision insurance
- Developed strong relationships with clients through clear communication, professionalism, and consistent delivery of high-quality results.
Cashier/Receptionist
Thompson Toyota
01.2022 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Car Rentals
Manager
Von Zeplin Salon
06.2013 - 07.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and customers.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Rio Linda High School
Rio Linda, CA06.1988
Skills
- Appointment Management
- Patient Confidentiality
- Adaptability
- Conflict Resolution
- Some Medical Terminology
- Attention to Detail
- Computer Proficiency
- Telephone Etiquette
- Time Management
- Professionalism
Timeline
Optometry Receptionist/Technician Apprentice
Dr. Robert A. Hoffman OD - Folsom, CA
04.2023 - 09.2023
Cashier/Receptionist
Thompson Toyota
01.2022 - 11.2022
Manager
Von Zeplin Salon
06.2013 - 07.2020
High School Diploma -
Rio Linda High School
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