Ginger Jones
Denton,TX
Summary
Accomplished Department Manager at Kroger, adept in logistics planning and fostering team accountability, significantly enhanced customer loyalty through meticulous quality control and efficient stock management. Expert in warehouse operations and maintaining a professional work environment, excel in optimizing processes to achieve superior results. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
24
24
years of professional experience
Work History
Fulfillment Specialist
Walgreens
07.2022 - Current
- Printed labels, packaged medications, and loaded into outbound containers up to if not more than 70 prescriptions an hour.
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Provided exceptional customer service to internal and external customers.
- Improved order accuracy by diligently verifying product information and quantities before packaging.
Department Manager
Kroger
07.2011 - 07.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Championed customer-first approach, significantly enhancing customer experience and loyal.
- Maintained a crew of 8-10 employees
Skills
- Stock replenishment
- Hand-Eye Coordination
- Quality Control
- Product Packaging
- Work Area Maintenance
- Time Management
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Dependable and reliable
- Attention to Detail
- Multitasking Abilities
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of 8-10 staff members.
Timeline
Fulfillment Specialist
Walgreens
07.2022 - Current
Department Manager
Kroger
07.2011 - 07.2022
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