Ginger Kartchner
Estacada,OR
Summary
Accomplished Office Administrator with a proven track record at Harder Mechanical Contractors, enhancing office efficiency and customer satisfaction through expert time management and superior customer service skills. Excelled in administrative support, including database entry and document management, leading to a 20% increase in workflow productivity. Skilled in MS Office, fostering strong team and client relationships.
Overview
11
11
years of professional experience
Work History
Office Administrator
Harder Mechanical Contractors
05.2022 - 04.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in preparation and processing of payroll for 80-120 employees to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Business Owner
Pacific Pawn & Cash
08.2019 - 03.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Trained and motivated employees to perform daily business functions.
- Maintained safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Certified Pharmacy Technician
Kaiser Permanente
02.2013 - 07.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
Skills
- Database entry
- Document Management
- Calendar Management
- Word Processing
- Spread Sheet development
- Managing office supply inventory
- Typing 75 words per minute
- Customer Service
Timeline
Office Administrator
Harder Mechanical Contractors
05.2022 - 04.2024
Business Owner
Pacific Pawn & Cash
08.2019 - 03.2022
Certified Pharmacy Technician
Kaiser Permanente
02.2013 - 07.2019
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