Ginger Kersey
Kite,GA
Summary
Customer service-oriented professional with 15+ years managerial experience and strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality and maintains and safeguard patient privacy and confidentiality. Able to make decisions based on facts and experience and implement courses of action. Well-organized, manages time and priorities in multi-task environments. Promote teamwork through demonstrated behaviors, leadership, and effective communication. Microsoft Office / MS Excel | MS Word | MS PowerPoint | Typing Speed: 45 WPM Electronic Medical Records (EMR / EHR) | Greenway Prime Suite EHR
Overview
15
15
years of professional experience
1
1
Certification
Work History
Work at Home Agent /Supervisor
Teleperformance
02.2020 - 05.2024
- Customer Service for a Call Center
- Assisted Members with concerns over Insurance Billing
- Placed the Counter Orders for members
- Updated member account information
- Transferred calls to different departments depending upon the need
- Assisted members with filing grievances against providers
- Assist with the training of new hires
- Assist supers when needed in the room
- Trained associates on the company requirements
- Monitored employee hours
- Monitored employee KPI
- Quality Assurance scores, Customer Satisfaction surveys, first response resolutions
- Average handle time
- Coached agents’ behaviors
- Worked with a team of 15-20 agents.
Retail – Sandersville, GA
Dollar Tree
06.2010 - 01.2020
- Freight Manager / Cashier / Customer Service
- Print and file paperwork, assist the Manager with store management, and monitor e-mails
- Build schedules when the manager is out, complete daily action plan worksheet, and ensure tasks are completed
- Positively interact with customers, process retail transactions, and accept payments
- Perform open and closing duties, complete paperwork, and train new employees
- Control hours and inventory, help monitor the daily hours and cut hours if needed
- Review markdowns and offer excellent customer service to help control external theft
- Receive vendors in the store and use a handheld to count the products they bring in the store.
Retail – Sandersville, GA
Dollar General
08.2009 - 06.2010
- Manager
- Recruited, selected and retained qualified employees according to labor laws and company policies
- Provided proper training for employees and conducted performance evaluations
- Identified gaps for appropriate solutions and/or counseling, up to and including termination
- Made recommendations regarding employee pay rate and advancement
- Created schedules, counted inventory, performed opening and closing duties and completed paperwork
- Received and processed trucks facilitated inventory staging and stocked and stored merchandise.
Store Manager / Customer Service
Movie Gallery
Swainsboro, GA
06.2004 - 08.2009
- Interviewed and hired sales associates, trained new hires and supervised daily activities
- Delegated tasks ran promotional campaigns and motivated sales associates through incentive programs
- Handled daily financial accounting, filed reports concerning employee hours and detailed operation costs
- Prepared daily deposits, charted overall sales, reset rental wall and pulled in movies that were sold
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2019
The Centers for Medicare and Medicaid Services
Skills
- Coaching and Mentoring
- Team Management
- KPI Tracking
- Goal Setting
- Continuous improvements
- Product Knowledge
- Operations
- Verbal and written communication
- Excellent communication skills
- Rapport and relationship building
Key Qualifications
- Charting
- Filing
- Processing Co-Payments
- Appointment Scheduling
- Medical Terminology
- CMS1450
- UB04
- CMS1500
- Healthcare Claim Cycle
- Insurance Verification
- HIPAA Compliance
- Insurance Billing Procedures
- Medical Office Procedures
- Accounting
- Payroll
- Healthcare Law
- Anatomy & Physiology
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Business Office Operations
- Medical Practice Management Systems
- Practice Structure
- Leadership & Management
Affiliations
- I enjoy working with crafts during time off. Spending time with my husband.
Certification
- I have completed the course on Hipaa Verification through Ultimate Medical Academy.
Timeline
Work at Home Agent /Supervisor
Teleperformance
02.2020 - 05.2024
Retail – Sandersville, GA
Dollar Tree
06.2010 - 01.2020
Retail – Sandersville, GA
Dollar General
08.2009 - 06.2010
Store Manager / Customer Service
Movie Gallery
06.2004 - 08.2009
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
The Centers for Medicare and Medicaid Services
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