Ginger Kilroy
Butler,PA
Summary
Dedicated and customer-focused professional with extensive experience in the customer service industry. Seeking a Customer Service Representative role at Armstrong Group to leverage strong communication skills and upselling expertise. Committed to providing exceptional service, promoting company products, and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Server
Serventi's On The Runway
12.2023 - 12.2024
- Delivered outstanding customer service by greeting guests and addressing inquiries
- Managed incoming calls to take reservations and answer customer questions
- Assisted in food preparation and ensured cleanliness, demonstrating attention to detail
- Handled cash transactions and performed basic money management tasks
- Collaborated effectively with team members to ensure smooth operations
Server
Chili's
08.2019 - 07.2022
- Provided excellent service to guests, handling 6+ tables daily and ensuring satisfaction
- Took food and drink orders, frequently checking on guests to enhance their dining experience
- Cross-trained in various roles, including prep and hosting, showcasing versatility
- Engaged in cash handling and operated POS systems efficiently
Server
Dragon
04.2018 - 12.2020
- Delivered high-quality customer service, managing over 10 tables at a time
- Answered phone calls for takeout orders and reservations, ensuring a positive customer experience
- Executed cash handling and POS operations with accuracy and efficiency
Cashier/Customer Service
Whole Foods Market
05.2008 - 12.2013
- Provided basic customer service, including answering phones and assisting customers
- Handled cash transactions and supported customers with bagging groceries and carrying items to their vehicles
- Played a key role in opening a new store and trained shift supervisors in operational procedures
Education
Business Administration -
Community College of Allegheny County
Pittsburgh, PA06.2008
Corrections Administration -
Community College of Allegheny County
Pittsburgh, PA06.2001
Bussiness Office Technology -
Pittsburgh Job Corps.
Pittsburgh, PA01.2001
Skills
- Exceptional Customer Service
- Strong Communication Skills
- Extremely Patient
- Consistently strive to improve performance
- Upselling and Cross-Selling Techniques
- Very methodical in solving problems
- Demonstrate proper telephone techniques and etiquette
- Demonstrate the ability to achieve desire results
- Team Collaboration and Independent Work
- Attention to Detail
References
- Doreen Williams
- (724)496-7288
- Zoe Birckbichler
- (610)938-7271
- Wesley Washington
- (330)553-1733
Timeline
Server
Serventi's On The Runway
12.2023 - 12.2024
Server
Chili's
08.2019 - 07.2022
Server
Dragon
04.2018 - 12.2020
Cashier/Customer Service
Whole Foods Market
05.2008 - 12.2013
Business Administration -
Community College of Allegheny County
Corrections Administration -
Community College of Allegheny County
Bussiness Office Technology -
Pittsburgh Job Corps.
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