Ginger LANDRETH
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Clerk
Our Little Shop
Laurens, WI
03.2025 - 07.2026
- Processed customer transactions efficiently and accurately at the point of sale.
- Assisted customers with product inquiries and provided recommendations.
- Stocked shelves and ensured product availability for customers at all times.
- Handled inventory management tasks, including receiving and storing merchandise.
- Collaborated with team members to create an inviting shopping atmosphere.
- Conducted daily cash register reconciliations to ensure accuracy of funds.
- Engaged in promotional activities to enhance customer awareness of special offers.
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Operated cash register to process cash, check, and credit card transactions.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Balanced cashier drawers to ensure correct cash handling.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
Service Coordinator
Bell Federation Center of the Blind
Laurens, WI
03.1999 - 03.2024
- Coordinated services for individuals with visual impairments at the community center.
- Managed schedules for support staff and volunteers assisting clients.
- Developed training materials for staff on client engagement techniques.
- Facilitated communication between clients, families, and service providers.
- Organized community outreach programs to raise awareness of services offered.
- Assisted in case management by documenting client needs and progress.
- Collaborated with local organizations to enhance resource availability for clients.
- Implemented feedback mechanisms to improve service delivery and client satisfaction.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Prepared monthly reports summarizing current service activities.
- Toggled between multiple systems and databases to look up information and update records.
- Updated internal systems with information related to new or revised services.
- Created detailed reports on quality assurance metrics related to service delivery.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Obtained purchase order information to invoice work orders.
- Assisted in the development of training materials related to service coordination processes.
- Developed procedures for tracking customer feedback on services received.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided support and guidance to clients, navigating them through service options.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Participated in professional development opportunities to stay informed on industry trends.
- Conducted outreach to identify and engage potential new clients and service partnerships.
- Developed and facilitated training sessions for staff on service coordination practices.
- Managed and updated client databases to ensure accurate and current information.
- Addressed and resolved client complaints and issues in a timely manner.
- Coordinated with community resources to enhance service offerings to clients.
- Developed and maintained relationships with service providers and vendors.
- Assisted with billing and invoicing for services rendered.
- Implemented and monitored quality assurance measures to uphold service standards.
- Facilitated communication between clients, service providers, and internal teams.
- Analyzed service delivery data to identify trends and areas for improvement.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed assessments to determine individual limitations and strengths.
- Collaborated with social workers to support patients.
- Prepared patients for self-management and decision-making responsibilities.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained accurate records and documented client data in company databases.
- Helped individuals address disabilities and put together career plans.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to utilize community resources for resident's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Monitored client progress and updated case files accordingly.
- Accounts receivable and accounts payable
- Filed quarterly and annual state and federal withholding
- Researched and implemented new client programming
- Filed annual Secretary of State applications
- Band deposits and withdrawals
- Conducted all business related financial transactions
- Compiled annual financial compilation with out disclosures
- Daily multitasking
- Community outreach programs
- Volunteered where needed
Education
One Semester Short of Obtaining Degree - Building Constructio
Piedmont Technical College
Greenwood, SC 07.1994 - 07.1996
GED
Laurens , SCSkills
- Accounts receivable
- Accounts payable
- Financial record keeping
- Compiling accurate reports
- Customer service
- Ensuring customer satisfaction
- Community volunteer as needed
Timeline
Clerk
Our Little Shop
03.2025 - 07.2026
Service Coordinator
Bell Federation Center of the Blind
03.1999 - 03.2024
One Semester Short of Obtaining Degree - Building Constructio
Piedmont Technical College
07.1994 - 07.1996
GED