Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ginger Lett

Anniston

Summary

Dynamic planner with a proven track record at Windstream Enterprise, excelling in project management and resource allocation. Skilled in GIS data analysis and vendor management, I successfully coordinated events and streamlined processes, enhancing operational efficiency. My strong communication abilities foster collaboration, driving teams to exceed performance targets and achieve project goals.

Overview

26
26
years of professional experience

Work History

Planner/Dispatcher Coordinator

Windstream Enterprise
Anniston
05.2015 - Current
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Determined best route options for each order based on time constraints or budget requirements.
  • Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
  • Allocated equipment, supplies, and personnel for effective event execution.
  • Facilitated interdepartmental meetings to provide project updates and assess status.
  • Developed resource allocation plans to enhance overall project management efficiency.
  • Reviewed policies and procedures to ensure alignment with organizational objectives.
  • Managed task timelines assigned by upper management to meet deadlines.
  • Utilized GIS tools to analyze spatial data for informed planning strategies.
  • Enforced strict safety regulations to protect workers and minimize company liability.
  • Identified areas where operational efficiencies can be improved upon.
  • Maintained accurate records of all dispatched orders, shipments, and deliveries.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Coordinated with vendors for shipment tracking purposes and monitored progress until completion.
  • Responded promptly to customer inquiries regarding order status and delivery times.

Network Provisioning Technician

DeltaCom/EarthLink/Windstream
Anniston
11.2005 - 05.2015
  • Operated 10-key calculators, typewriters, and copy machines for document production and calculations.
  • Maintained accurate schedule calendar of open orders for technician planning.
  • Handled general office duties including filing, answering telephones, and managing correspondence.
  • Engaged with customers via email and telephone to communicate order information and address complaints.
  • Verified customer and order information against records for accuracy.
  • Collaborated with vendors to ensure adherence to service level agreements and project expectations.
  • Calculated order-related statistics and prepared reports for management review.
  • Scheduled technicians to repair or replace malfunctioning telecommunications equipment.

Lead Customer Service Representative

ALAGASCO
Anniston
08.2003 - 10.2004
  • Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations
  • Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs
  • Update client address and meter location information
  • Collections on past due remittance
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Providing customer information regarding services and charges, and providing information on procedures or policies and resolving complaints
  • Train and supervise other employees
  • Calculation of total payments received during a given timeframe, and reconciliation with total sales expected
  • Keep periodic balance sheets of amounts and numbers of transactions
  • Monitor checkout stations for adequate cash available and staffed appropriately
  • Sort, count, and wrap currency and coins
  • Compute and record totals of transactions
  • Compile and maintain non-monetary reports and records

Customer Service Representative

ALAGASCO
Anniston
02.2001 - 08.2003
  • Responded to customer inquiries regarding services like deposits and payment arrangements.
  • Collected and recorded customer deposits and fees, issuing receipts efficiently.
  • Compiled and entered new account information into systems, maintaining accurate records.
  • Investigated and resolved errors based on customer requests for correction.
  • Obtained credit records from reporting agencies to support account management.
  • Explained available services for stopping active service and purchasing gas appliances.

Teller

SOUTHTRUST BANK
Anniston
06.1999 - 02.2001
  • Processed cash checks and payouts after verifying signatures and account balances.
  • Received checks and cash deposits, confirming amounts and accuracy of deposit slips.
  • Balanced currency, coins, and checks in drawers at shift's end, calculating daily transactions.
  • Ordered cash till supplies to ensure operational functionality of financial institution.
  • Conducted daily counts of cash inventories, including drafts and travelers' checks.
  • Prepared and verified cashier's checks for customer transactions.
  • Identified transaction discrepancies when debits and credits did not align.
  • Sorted and filed deposit slips and checks to maintain organized records.

Education

General Studies diploma - basic educational requirements, Introduction to Business, Business Communications, Advanced Keyboarding, Computer Applications

Gadsden State Community College
Gadsden, Alabama
07.1998

High School Diploma - General Studies

Walter Wellborn High School
Alabama, United States
05.1997

Skills

  • Project management
  • Resource allocation
  • Event coordination
  • Policy writing
  • Data analysis
  • Geographic information systems
  • Vendor management
  • Logistics planning
  • Time management
  • Emergency response
  • Transportation planning
  • Team oversight
  • Coordinating transportation
  • Communication
  • Inventory management
  • Shipment tracking
  • Operational efficiency
  • Spreadsheet tracking

References

  • Angie Woodard - Past Supervisor at Windstream - 256-689-9782
  • Rick Lewis - Windstream Field Tech - 318-550-1860
  • Kathy Lumpkin - Former Co-worker at Alagasco - 256-473-5785
  • David Auman - Past Supervisor at Windstream - 330-417-6168
  • Kelly Baker - Former Co-worker at Windstream - 256-452-3097

Timeline

Planner/Dispatcher Coordinator

Windstream Enterprise
05.2015 - Current

Network Provisioning Technician

DeltaCom/EarthLink/Windstream
11.2005 - 05.2015

Lead Customer Service Representative

ALAGASCO
08.2003 - 10.2004

Customer Service Representative

ALAGASCO
02.2001 - 08.2003

Teller

SOUTHTRUST BANK
06.1999 - 02.2001

General Studies diploma - basic educational requirements, Introduction to Business, Business Communications, Advanced Keyboarding, Computer Applications

Gadsden State Community College

High School Diploma - General Studies

Walter Wellborn High School

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