Ginger M. Crystalhenge
Summary
Skilled International Flight Attendant with broad experience in providing high-quality customer service to passengers on various international flights. Strengths include outstanding communication skills, ability to resolve conflicts, and adaptability to changing situations or demands. Demonstrated effectiveness in enhancing inflight safety, managing onboard services and promoting a positive passenger experience.
Overview
2010
2010
years of professional experience
Work History
Medical Assistant
Kahu Malama Nurses
Honolulu
01.2008 - 01.2010
- Performed safe specimen processing in alignment with ASPT standards.
- Maintained strict adherence to OSHA, HIPAA, and universal precautions to ensure patient safety and data privacy.
- Provided therapeutic Medical Massage to Post, PreOp patients.
- Documented precise patient vitals, medical histories, and laboratory orders into clinical electronic database software.
- Provided a calming presence to anxious patients, significantly reducing procedural stress.
- Scheduled patient appointments and followed up on reminders efficiently.
- Collected and documented patient vital signs and medical histories accurately.
Domestic FAA Flight Attendant
SkyWest Airlines
Chicago
- Maintained knowledge of company policies and regulatory compliance requirements.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Maintaining Professional Experience
- Delta Connect, United Express, American Eagle aircraft to USA destinations
- Quality Customer Service
- Ensured passenger safety through pre-flight checks and safety briefings.
International Cabin Crew Member
Norse Atlantic Airways, Norway
New York
- Emergency Medical Response: Acted as the primary first responder for in-flight medical emergencies, assessing symptoms, administering First Aid/CPR, and collaborating with ground-based medical teams.
- Customer Care: Managed safety, comfort, retail sales and care for up to 355 diverse international passengers, resolving complex customer service conflicts with empathy and tact.
- Base: NYC, Oslo Specific Inflight Training: London, UK
- Collaborated with team members to ensure smooth flight operations.
- Managed cabin cleanliness and organized passenger belongings efficiently.
- Served meals and beverages while addressing passenger needs promptly.
- Handled passenger inquiries and resolved issues professionally.
- Conducted pre-flight checks to ensure compliance with safety regulations.
Flight Attendant
Spirit Airlines Inc.
Miami
- Ensured passenger safety through pre-flight briefings and safety demonstrations.
- Assisted passengers with boarding and deplaning processes efficiently.
- Provided exceptional customer service to enhance passenger travel experiences.
- Collaborated with crew members to maintain a safe cabin environment.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Adhered to airline policies and procedures throughout all flight operations.
Education
Associate of Science - Legal Studies
Heald College
Honolulu , HIFlight Attendant
Flight Attendant Academy
Charlotte, NCEquipment & Drills, CPR/ First Aid, Air Culinaire, - Corporate Flight Attendant
Beyond & Above
Miami, FLSkills
- CPR/ AED
- First Aid
- Crisis Management
- Risk Assessment
- Inflight Safety
- Inflight programs
- Cultural Sensitivity
- Conflict Resolution
- High-Quality Care
- (EHR) data entry
- Schedule Coordination
- Detailed Documentation
- Pre- Flight Safety demonstrations
- Pre- Flight Equipment Checks
Administrative Skills
- (EHR) data entry
- Schedule Coordination
- Detailed Documentation
- Electronic Manuels
- Inflight Cabin CAP, CSS
Certifications And Professional Memberships
FAA Lic# 4521211
EU Attestation, Norway
Timeline
Medical Assistant
Kahu Malama Nurses
01.2008 - 01.2010
Domestic FAA Flight Attendant
SkyWest Airlines
International Cabin Crew Member
Norse Atlantic Airways, Norway
Flight Attendant
Spirit Airlines Inc.
Associate of Science - Legal Studies
Heald College
Flight Attendant
Flight Attendant Academy
Equipment & Drills, CPR/ First Aid, Air Culinaire, - Corporate Flight Attendant
Beyond & Above