Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ginger Morris

Oklahoma City,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Office Manager/Sales Representative

Sola Solutions
11.2023 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Account Service Representative

Great Plains National Bank
06.2023 - 10.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Lead Bartender

Hopkins Icehouse
02.2022 - 05.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Up-sold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Served high customer volumes during special events, nights, and weekends
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Dance Teacher

Broken Bow School Of Dance
09.2020 - 05.2022
  • Planned routines for recitals and performances.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
  • Adhered to studio guidelines and legal requirements.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

Assistant Manager

Vojais Winery
12.2020 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Baker/Owner/Operator

The 3 Cupkateers
04.2019 - 12.2021
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Operated cash registers and processed payments accurately.
  • Developed recipes for new products and improved existing recipes.
  • Analyzed customer preferences to design and create tailored products.
  • Cleaned and maintained kitchen equipment and oven.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Packaged finished products for sale.
  • Prepared dough for variety of pastries, cakes and breads.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Replenished bakery items in display cases.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared frostings and other toppings for cakes and pastries.
  • Processed customer orders and payment transactions.

Education

No Degree -

University of Central Oklahoma
Edmond, OK

High School Diploma -

Broken Bow High School
Broken Bow, OK
05.2015

Skills

  • Reconciling Cash Drawers
  • Time Management
  • Attending Multiple Customers
  • High-Volume Environments
  • Customer Service
  • Learning Skills Development
  • Sales Activities
  • Manage Inventory
  • Verbal and Written Communication
  • Staff Management
  • Office Management
  • Banking

Timeline

Office Manager/Sales Representative

Sola Solutions
11.2023 - Current

Account Service Representative

Great Plains National Bank
06.2023 - 10.2023

Lead Bartender

Hopkins Icehouse
02.2022 - 05.2023

Assistant Manager

Vojais Winery
12.2020 - 12.2021

Dance Teacher

Broken Bow School Of Dance
09.2020 - 05.2022

Baker/Owner/Operator

The 3 Cupkateers
04.2019 - 12.2021

No Degree -

University of Central Oklahoma

High School Diploma -

Broken Bow High School

Similar Profiles

CREATE PROFILE
Ginger Morris