Ginger Neal

• Followed company policies and procedures during shift.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• Verified package information to check for accuracy and completeness.
• Utilized GPS navigation systems to navigate faster routes.
• Delivered packages to customer doorsteps and business offices.
• Maximized processes by managing delivery schedules and prioritizing based on urgency.

• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Operated delivery vehicles safely and efficiently.

• Managed day-to-day development issues.
• Monitored and complete orders with Workbench contract database application.
• Contacted customers to confirm correct order placement.
• Scheduled customer installations.
• Worked closely with Business Account Executives and Sales Manager regarding errors or possible rejections.
• Communicated order changes to Business Executives
• Completed all documentation accurately, legibly and complete.
• Assisted in Commerical Operations when needed to complete Technician scheduled installation.
• Skilled in resolving customer service issues finding. 'Win Win" solutions.
• Excellent performance evaluation.

• Contacted 60-100 customer per day by phone regarding 60+day account delinquencies.
• Performed contract renewals, assisted with customer billing issues, scheduled service upgrades and downgrades.
• Helped customers avoid service disconnections by negotiating bill payments.
• Worked with escalated calls to resolve customer issues and report back to Supervisor.
• Create Macd for services upgrades and downgrade of services (video, internet,voice).
• Worked with escalated calls to resolve customer issues and back to Supervisor.
• Worked closely with Commerical Operation Department to quickly restore services to business accounts on paid accounts due to accounting or scheduling errors.
• Email forms to customers for review and signing to authorize changes.
• Contacted customer regarding changing ownership and new business account names.
• Explained contract terms and fees to customers calling to terminate services.
• Demonstrate ability to upsell additional products and services.

Completed 200+inbound calls per day to resolve customer issues on billing,service, products, and features.

• Set and achieved company defined sales goals.
• Determined if a field visits were required, prepared work orders,and followed up with customer to make sure they were satisfied.
• Billed and posted accounts and resolve delinquent balances.
• contacted customers to go over contract for business account.
• Input New account into computer and scheduled customers installation.
• Follow up prior to install to go over pending installation and what is required at the time of technician arrival.
• 10 days after installation, I would contact customer to see If there happy with there cable, internet service.

• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
• Managed efficient teams of up to 5 employees.
• Organized ongoing maintenance schedules to boost system performance.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Oversaw disposal of vehicles, and dealt with Fleet Mechanics on potential os salvaged vehicles on redeployment of parts and equipmen.
• Managed information on Drivers, mileage reports,assigned vehicles, performed audits, tracked maintenance, and DMV issues including smogging, registrations,and weight declarations.
• Worked independently as liaison to Area Management on vehicle maintenance and insurance.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Report on all aspects of construction upgrades and rebuild projects, including verification,drafting, designs, make-ready,fiber, coax, sweep, certification, power supplies, status monitoring, MDU, and centralized powering.
• Read blueprints and scheduled construction.
• created weekly and monthly production reports.

• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Reviewed associate performance to identify training needs.
• Responded to customer requests for products, services, and company information.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained up-to-date knowledge of product and service changes.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

150 Hours Administrative, Sales, and Technical Support Training.

Computer skills include Microsoft Office (Word, Excel, PowerPoint).

Type: 65WPM