Ginger Neeley
Waddell,AZ
Summary
Dedicated medical scheduler with expertise in appointment coordination, patient relations, and HIPAA compliance. Proven track record in enhancing patient experiences through effective communication and data accuracy. Detail-oriented medical scheduler with over four years of experience in healthcare administration. Skilled in electronic medical records management and insurance verification, contributing to streamlined processes and improved patient access to care. Compassionate healthcare professional known for exceptional patient communication and data entry accuracy. Experienced in managing appointment scheduling and enhancing office workflows to promote a high level of customer service. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
26
26
years of professional experience
Work History
Registor/Medical Scheduler
HonorHealth
Glendale, Arizona
11.2022 - Current
- Scheduled patient appointments utilizing electronic medical record systems to enhance efficiency.
- Coordinated communications between physicians and patients for appointment confirmations.
- Managed data entry for patient records, ensuring accuracy in scheduling information.
- Assisted patients with insurance verification and pre-authorization processes to streamline care access.
- Provided front desk support, greeting patients and directing inquiries efficiently.
- Collaborated with medical staff to streamline appointment processes and workflows.
- Processed payments and updated accounts to reflect balance changes.
- Followed up with patients and confirmed appointments.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Greeted patients and guests upon entering lobby areas.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Coordinated appointments with customers and staff members according to availability.
- Instructed patients regarding how to prepare for appointments.
- Reviewed insurance information with patients and processed copays.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Supported telehealth service scheduling, expanding access to medical consultations.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Communicated with patients with compassion while keeping medical information private.
Registor/Cardiology Scheduler
HonorHealth
Phoenix, Arizona
12.2018 - 11.2022
- Scheduled patient appointments for cardiology consultations and procedures.
- Coordinated communication between patients and healthcare professionals efficiently.
- Managed electronic health records to ensure accuracy and compliance.
- Resolved scheduling conflicts to optimize patient flow in the clinic.
- Maintained confidentiality of patient information in accordance with regulations.
- Developed strong working relationships with physicians, nurses and other healthcare professionals.
- Scheduled tests such as echocardiograms, stress tests, nuclear imaging studies, when required.
- Informed patients of any changes to their scheduled appointments in a timely manner.
- Responded promptly to requests for additional information from referring providers or insurers.
- Verified insurance coverage for all scheduled procedures prior to appointment date.
- Answered incoming calls from current and potential patients regarding scheduling needs or inquiries.
- Provided support services for cardiac catheterizations, angioplasties, other interventional procedures.
- Provided excellent customer service to patients by answering questions about their appointments or health care concerns.
- Reviewed physician orders to ensure accuracy of appointment scheduling.
- Ensured compliance with all applicable laws, regulations, standards and guidelines related to cardiology scheduling.
- Created reports on cardiology office performance metrics such as wait times, no shows.
- Maintained accurate and up-to-date records of patient visits and cancellations.
- Answered phone calls and took messages for staff members.
- Coordinated appointments with customers and staff members according to availability.
- Followed up with patients and confirmed appointments.
- Instructed patients regarding how to prepare for appointments.
- Prevented double bookings and set aside appropriate time in between appointments.
- Adjusted appointments according to priority and tracked appointment durations.
- Greeted patients and guests upon entering lobby areas.
- Informed patients regarding needed medical tests and procedures.
- Filed appointment documents and organized clerical supplies.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
Physical Therapy Front Office
HonorHealth
Phoenix, Arizona
08.2016 - 12.2018
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Wellness Front Office
HonorHealth
Glendale, Arizona
12.2015 - 08.2016
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system to route calls efficiently.
- Scheduled appointments and maintained calendar for staff members.
- Handled incoming mail, packages, and deliveries with care.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
PCT
Honorhealth
Phoenix, Arizona
05.2001 - 12.2015
- Provided immediate care to patients in high-pressure emergency situations.
- Assisted medical staff with patient assessments and treatment procedures.
- Monitored vital signs and reported changes to healthcare providers promptly.
- Maintained cleanliness and organization of emergency equipment and supplies.
- Collaborated with interdisciplinary teams during patient triage and care processes.
- Educated patients on discharge instructions and follow-up care requirements.
- Documented patient information accurately in electronic health records systems.
- Participated in continuous training to stay current with emergency protocols and procedures.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Collaborated with nursing staff to ensure quality patient care.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Provided patient care and monitored vital signs.
- Ensured compliance with safety standards during transport of patients from one area to another.
- Performed venipuncture, arterial puncture and IV insertion.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Provided emotional support for family members throughout difficult situations associated with illness or injury.
- Actively participated in department meetings providing feedback on process improvements for increased efficiency.
- Maintained accurate records of patient data, treatments and medications.
- Participated in continuing education programs to maintain professional competency.
- Conducted daily rounds on assigned units observing condition of patients and providing support when necessary.
- Assessed patient responses to treatments and communicated any changes to the physician or nurse supervisor.
- Managed inventory levels of supplies ensuring adequate stock was available at all times.
- Educated patients about their treatment plan including medications, diet modifications and follow up appointments.
- Assisted physicians in the diagnosis of medical conditions.
- Assisted with CPR and airway clearing procedures during emergencies.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Applied and educated patients on orthopedic devices like crutch walking.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Triaged patients to award priority to patients with more severe complications.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Supported nursing staff in day-to-day operations.
- Restocked supplies and cleaned equipment between patients.
- Performed basic, non-invasive medical assistant duties.
- Greeted, guided and offered assistance to patients and visitors.
- Built strong and trusting rapport with clients and loved ones.
- Attended training to validate or refresh basic professional skills.
- Collected and compiled data to document performance or assess program quality.
- Organized work orders, maintenance repairs and other administrative duties.
- Received blood and bodily fluid samples and passed to employees
- Monitored health and well-being of clients and reported significant health changes.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Assisted employees in scheduling computer and phone updates.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Escorted patients before and after surgical procedures.
Unit Secretary
HonorHealth
Phoeinx, AZ
05.2001 - 12.2015
- Managed patient admissions and discharges efficiently in the emergency room.
- Coordinated communication between medical staff and patients' families effectively.
- Scheduled appointments and maintained the department's calendar consistently.
- Processed patient records and maintained confidentiality according to regulations.
- Assisted with triage by organizing patient information for healthcare providers.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Maintained inventory of office supplies and ordered replacements as needed.
- Facilitated training for new staff on operational procedures and systems used.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Performed clerical duties such as typing, filing, copying, faxing.
- Assisted with scheduling tests and procedures for ER patients.
- Instructed new personnel on proper procedures relating to their responsibilities in the ER Unit.
- Facilitated communication between nurses and doctors within the ER unit.
- Collected specimens from patients admitted to the ER unit for laboratory testing.
- Greeted patients, visitors, and physicians upon arrival to the ER unit.
- Processed paperwork related to admissions and discharges of patients from the ER unit.
- Provided administrative support to the nursing staff in a busy ER unit.
- Ordered supplies for the ER unit when necessary.
- Prepared documents for physician signatures according to hospital protocols.
- Coordinated daily activities with other departments within the hospital regarding patient care in the ER Unit.
- Maintained patient records and updated medical charts as needed.
- Verified patient insurance coverage prior to admission or treatment in the ER unit.
- Served as liaison between family members and staff members in the ER unit.
- Monitored vital signs of patients under observation in the ER unit.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Assisted with training new employees who are assigned to work in the ER Unit.
- Filed patient information into appropriate databases in an accurate manner.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming requests for medical records from other departments or outside agencies.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
Admitting Registrar
John C Lincoln North Mountain Hospital
Phoenix, Arizona
01.2000 - 05.2001
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Education
Practical Tech In Radiology - PTR
Bryman
Phoenix, AZ05-2001
High School Diploma -
Maryvale High School
Phoenix, AZ05-1997
Skills
- Appointment scheduling and coordination
- Electronic medical records management
- Insurance verification and compliance
- Patient communication and relations
- Data entry accuracy and attention to detail
- Customer service excellence
- HIPAA compliance adherence
- Time management skills
- Team collaboration and problem solving
Affiliations
Super User Present Job, Physical Therapy and ER
Timeline
Registor/Medical Scheduler
HonorHealth
11.2022 - Current
Registor/Cardiology Scheduler
HonorHealth
12.2018 - 11.2022
Physical Therapy Front Office
HonorHealth
08.2016 - 12.2018
Wellness Front Office
HonorHealth
12.2015 - 08.2016
PCT
Honorhealth
05.2001 - 12.2015
Unit Secretary
HonorHealth
05.2001 - 12.2015
Admitting Registrar
John C Lincoln North Mountain Hospital
01.2000 - 05.2001
Practical Tech In Radiology - PTR
Bryman
High School Diploma -
Maryvale High School