Ginger Nielsen
Marlton
Summary
Accomplished administrative professional with extensive experience at the County of Burlington WIC Department, excelling in customer satisfaction and database management. Demonstrated ability to enhance office efficiency by digitizing records and reducing data entry errors, alongside training new clerks and improving service quality. Skilled in telephone etiquette and adept at maintaining confidentiality, contributing to a significant increase in client satisfaction.
Offering strong organizational skills and keen ability to maintain accurate records. Brings solid understanding of office software and data entry. Ready to use and develop administrative and communication skills in a Personnel Assistant role.
Overview
27
27
years of professional experience
Work History
Keyboarding Clerk2
County of Burlington WIC Department
02.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Assisted in budget preparation to ensure financial efficiency within department.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Keyboarding Clerk 1
County of Burlington WIC Department
05.2016 - 02.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Managed inventory supplies to prevent shorta
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Improved office efficiency by digitizing paper files and organizing digital records.
Clinic Attendant
County of Burlington WIC Department
03.2000 - 05.2016
- Collaborated with team members to improve overall service quality and guest experience.
- Preform intake on clients to prove eligibility by adding income and residence information to chart. Having client sign after explaining rights and obligation of the program
- Completing measurements and hemoglobin (finger stick) test and entering the data.
- Process clinics (make sure clients that came in were done correctly and send postcards with new appointments for those who did not show up.)
- Distribute checks and next appointment to clients that were eligible and explain how the cash the vouchers
- Pre-screen clients to add information to the computer, give appointment and explain what documents are required for said appointment
- Pack up for travel to away sites with all the required items needed to run a clinic.
Clerk
County of Burlington WIC Department
07.1998 - 03.2000
- Process clinics (make sure clients that came in were done correctly and send postcards with new appointments for those who did not show up.)
- Answer Phones and provide client services
- Distribute checks and next appointment to clients that were eligible and explain how the cash the vouchers
- Pre-screen clients to add information to the computer, give appointment and explain what documents are required for said appointment
- Pack up for travel to away sites with all the required items needed to run a clinic.
- File charts after clinic is processed in the correct cabinets
Education
High School Diploma -
Shawnee High School
Medford, NJSkills
- Telephone etiquette
- Customer satisfaction
- Database entry
- Administrative tasks
- Administrative support
- File maintenance
- File and database management
- Invoice processing
- Staff supervision
- Accounts payable and receivable
- Office supply management
Timeline
Keyboarding Clerk2
County of Burlington WIC Department
02.2022 - Current
Keyboarding Clerk 1
County of Burlington WIC Department
05.2016 - 02.2022
Clinic Attendant
County of Burlington WIC Department
03.2000 - 05.2016
Clerk
County of Burlington WIC Department
07.1998 - 03.2000
High School Diploma -
Shawnee High School
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