Summary
Work History
Education
Skills
Languages
Timeline
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Ginger Ortiz

Kingsport,TN

Summary

Dynamic and compassionate professional with a proven track record at Microsoft, excelling in customer service and problem-solving. Adept at fostering trust and rapport with patients while ensuring compliance with HIPAA regulations. Recognized for teamwork and collaboration, effectively managing patient concerns and providing emotional support in challenging situations.

Work History

Latin American Customer Care

Microsoft
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Bilingual Patient Advocates

Snow Companies
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Monitored patient progress and provided emotional support.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

Bilingual Patient Advocate

Rare Patient Voice
  • Monitored patient progress and provided emotional support.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

Education

Bachelors Of Criminal Justice - Criminology

University of Nevada, Reno
Reno, NV
05.2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Latin American Customer Care

Microsoft

Bilingual Patient Advocates

Snow Companies

Bilingual Patient Advocate

Rare Patient Voice

Bachelors Of Criminal Justice - Criminology

University of Nevada, Reno

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Ginger Ortiz