Ginger Parker

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Established strong vendor relationships to maintain and support business.
• Organized store merchandise racks by size, style, and color.
• Arranged consistent shelves, bins, and racks at Food Lions up and down the East Coast locations by following established planograms.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Monitored security to protect employees, customers and property.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Upsold additional products and services to customers, increasing revenue.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Checked personal identifications during alcohol and tobacco sales.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
• Transported goods between warehouse locations according to shipment and storage needs.
• Unloaded materials and goods at designated locations for best project availability.
• Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
• Communicated with floor managers to determine merchandise placement.
• Inspected equipment for defects and performed repairs or maintenance tasks.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
• Drove equipment from one site to another to deliver tools and complete jobs.
• Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
• Promoted operational efficiency by maximizing loads on each transfer.
• Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.

Job Readiness Certificate

Certificate